Patient Care Coordinator
Required skills
- High school diploma
- customer service
- administrative role
- healthcare setting
- communication skills
- multitask
- prioritize tasks
- computer skills
- learn new software systems
Nice to have
- physical therapy
- occupational therapy
- hand therapy
Role summary
Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate Patient Care Coordinator. This role serves as the primary point of contact for patients, focusing on exceptional customer service and ensuring a positive patient experience. Responsibilities include greeting patients, answering phones, scheduling appointments, managing new patient registration and data entry, discussing insurance benefits and payment responsibilities, and collecting patient balances. The ideal candidate will have a high school diploma, prior customer service or administrative experience (preferably in healthcare), strong attention to detail, organizational skills, and computer proficiency.
Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a positive patient experience.
Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.
Compensation:
- $18–$21 per hour, based on experience and qualifications
Responsibilities:
- Greet patients
- Answer phones
- Schedule patient appointments
- Complete new patient registration and data entry
- Discuss insurance benefits, authorization requirements and payment responsibilities
- Collect patient balances (copay/deductible/coinsurance)
- Perform standard day-to-day clinical administrative responsibilities
- High school diploma or equivalent.
- Prior experience in a customer service or administrative role, preferably in a healthcare setting.
- Excellent interpersonal and communication skills.
- Strong attention to detail and organizational skills.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Proficient in computer skills and ability to learn new software systems.
- Monthly performance bonus
- Medical, dental, vision insurance
- Life insurance
- 401k
- Employee assistance program
- Employee discounts
- Employee referral program
- Paid time off (PTO)
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