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EdTech, Hardware, Software, E-learning

Specialist I, Support Operations

WroclawHybridFull TimePosted 9 days agoVisa sponsorship available

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Required skills

  • Warranty
  • Service Administration
  • Logistics
  • Stock Management
  • Invoicing
  • Purchasing
  • Microsoft Excel

Nice to have

  • Salesforce.com
  • ERP systems
  • Project Leadership
  • Warehouse Processes

Role summary

The Specialist I, Support Operations role provides administration services for hardware product warranty and support, working with a global AI-based processing partner. Responsibilities include managing warranty processes, service provider administration, asset registration, stock management, logistics, invoicing, purchasing, and general administrative support to ensure excellent customer service and process improvement. The role requires 0-1 years of general administration experience, proficiency in Microsoft Excel, and some knowledge of Salesforce and ERP systems.

The Specialist I, Support Operations role is to provide administration services for Warranty and Support on Promethean’s Hardware products. Supporting our third-party Global AI based processing partner within US working hours.

This role is to provide the best customer service through Service Provider process administration, asset registration, stock management, logistics, invoicing, purchasing, warranty processes and general administration support. Base annual salary: 60,600 PLN - 75,700 PLN + eligibility for the annual bonus Working hours: 2pm - 10pm CET / UTC+1

Job Duties and Responsibilities:

  • Be part of a team that effectively administers warranty processes for:
    • Global Warranty Service administration and processes
    • Global Service Provider Processes
    • Global Warranty Logistics Processes
    • Global Warranty Stock Management
    • Ensure excellent customer service, constantly striving to improve processes and response times for the customer.

    • Job Skills and Qualifications:

  • 0-1 years’ experience in General administration
  • Knowledge with Microsoft packages (Excel)
  • Some knowledge of Salesforce.com and ERP systems.
  • Good team worker with a proven ability to manage own time effectively.
  • Self-motivated with the ability to work to strict deadlines, while multitasking.
  • Good clear communication skills (verbal & written)
  • Flexible, positive, and creative approach to work and meticulous attention to detail
  • Ability to build collaborative working relationships, apply tact, diplomacy, and good interpersonal skills, when dealing with internal and external partners.
  • Relevant administration qualifications
  • Experience of leading projects
  • Experience of logistics, stock management & warehouse processes an advantage
    • Ready to apply?
    You'll be redirected to Promethean's application page.

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