Operations Manager

Key Responsibilities

• Customer & Account Management- Manage customer relationships, expectations, and escalations.
• Lead customer meetings, reporting, and service reviews.
• Operational Excellence- Oversee daily operations, service performance, and continuous improvement.
• Identify and implement cost-saving opportunities.
• Team Leadership- Lead, coach, and develop Specialists, Planners, and Senior Planners.
• Ensure effective training and cross-training.
• Transportation & Carrier Management- Oversee load planning, TMS processes, and carrier performance.
• Partner on carrier strategy, rates, and solutions.
• Financial & Strategic Management- Manage account profitability, P&L, invoicing, and collections.
• Support growth, service expansion, and strategic initiatives.

Work Environment

• Primarily office-based/computer-based work environment.
• Frequent interaction with internal teams, customers, carriers, vendors, and other external partners.
• Requires the ability to manage multiple priorities in a fast-paced transportation and customer-service environment.
• Occasional travel required, up to 10%.
• Work may require flexibility to address customer or operational needs outside of standard business hours.

Education

• Bachelor's degree from a four-year college or university preferred.
• Equivalent combination of education and relevant experience may be considered.

Experience

• Minimum of 5 years of related experience and/or training, or an equivalent combination of education and experience.
• Minimum of 5 years of experience in customer service, transportation, logistics, or a related field.
• Transportation Management Systems (TMS) required.
• Transportation optimization tools preferred.
• Experience leading, developing, and coaching teams.
• Experience managing customer relationships and resolving escalated customer concerns.
• Experience with account-level financial management and P&L responsibilities.
• Sales or business development experience preferred.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
• Strong understanding of transportation operations, carrier management, customer service, and transportation planning.
• Ability to formulate, document, implement, and improve operational processes.

Personality Traits

• Customer-focused and relationship-oriented.
• Strategic thinker with strong business judgment.
• Results-driven and quality-focused.
• Strong leader who can coach, develop, and hold team members accountable.
• Excellent communicator with strong interpersonal skills.
• Highly organized with strong planning and prioritization abilities.
• Analytical and effective problem solver.
• Adaptable and comfortable managing multiple priorities in a fast-paced environment.
• Collaborative and able to work effectively with internal and external stakeholders.
• Proactive, resourceful, and committed to continuous improvement.
• Demonstrates sound financial and operational judgment.

Benefits/Perks 

• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary. 
• Medical, Dental, Vision, Life Insurance, Disability 
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program 

All your information will be kept confidential according to EEO guidelines. 

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics. 

What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential. 

We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in. 

Here’s what drives us: 

• People First – We lead with care, connection, and respect. 
• Service – Our customers, carrier partners, and team members deserve nothing less than excellence. 
• Safety – Built into every move we make. 
• Results – High standards. Real outcomes. 
• Innovation – We push boundaries and never settle. 

Sound like the kind of team you want to be part of? Let’s take a closer look at the role.