Experience Design Director

Company Description

Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.

Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn’t be possible without our people. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.

If you’re motivated to work alongside top performers, push the boundaries of what’s possible, and help define where technology, business, and marketing are headed next—this is the place to do it.

Join us at razorfish.com.

Overview

In this role, you will help drive creative strategy and work with multidisciplinary teams to develop and document solutions, across every stage of the project, that meet the needs and goals of both our clients and their customers. You bring a deep understanding of user-centered research, content strategy, copywriting, design, front-end development, and brand strategy with core strengths and experience in Information Architecture.

Responsibilities

In collaboration with a multidisciplinary account leadership team, you will drive, oversee, execute, and provide thought leadership in the following activities:

• Developing design systems and frameworks, organizational models, sitemaps, process/screen flows, and wireframes
• Designing detailed solutions, processes, and deliverables that address clear customer needs, business context and constraints, client vision, and project KPIs
• Understanding target audiences' needs, tasks, and goals and translating them into creative concepts and functional components
• Working closely with client to translate business requirements into meaningful interactive experiences 
• Collaboratively developing prototypes for demonstration of concepts to clients
• Leading process and documentation improvement initiatives specific to a client’s workflow
• Estimating, scoping, planning, and leading creative work
• Developing frameworks to describe key aspects of a proposed experience to reconcile business and user needs
• Leading user research, stakeholder interviews, concept testing, and usability testing
• Executing and managing creative aspects of sales pursuits, including shaping and responding to opportunities, proposal creation, and oral presentations
• Articulating rationale for UX approach and defending design decisions in the context of both business and user needs
• Crafting clear narratives and goals for the team to deliver against and foster a positive team culture
• Presenting deliverables to senior clients
• Mentoring and coaching team members
• Championing the Experience Design craft

Qualifications

• Bachelor's degree required. Degree in design-related discipline preferred, e.g., Interaction, Information or Interface Design; Human-Computer Interaction; Design Planning; Graphic Design; Communications; or equivalent work experience
• 10+ years of industry experience; digital agency experience preferred working as a Product Designer or UX Designer
• 4+ years team management or team lead experience
• Expert in user-centered design methods and techniques
• Experience collaborating with colleagues in Visual Design, Development, Copywriting and Content Strategy
• Extensive experience in client-facing roles
• Experience working on design systems for complex software, transactional or ecommerce experiences
• Experience working with teams on large-scale, long-term projects
• Experience scoping and estimating UX & UI work
• Superior verbal communication skills, with experience presenting to all levels of clients and co-workers
• Excellent analytical and process-oriented skills
• Excellent writing skills
• Ability to oversee multiple work streams in a fast-paced environment
• Occasional travel may be required
• Experience using Sketch, Adobe Creative Suite, InVision, and JIRA preferred

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources.

Our best-in-class wellness and benefits offerings include:Paid Family Care for parents and caregivers for 12 weeks or moreMonetary assistance and support for Adoption, Surrogacy and FertilityMonetary assistance and support for pet adoptionEmployee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balanceTuition AssistancePaid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and moreMatching Gifts programsFlexible working arrangements‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $129,485.00 - USD $186,060.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 1/5/2027.