PTS Service Technician - Corporate Support - Jacksonville, FL

Description

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 260,000+ associates across 8 states. 

From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level - internships through technical leadership. 

Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs - build the future of technology at Publix. 

The Publix Technology Services (PTS) Support Technician – Corporate Support position will provide IT technical support for the Jacksonville area to primarily include installation, and repair and preventive maintenance of IT hardware in Publix corporate offices, warehouses, manufacturing plants, and distribution centers. 

Why Join Us?

• Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
• Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.

Your impact:

• Perform installation, repair, and preventive maintenance of IT hardware including:
  • Desktop computers
  • Servers
  • Laser and thermal printers
  • Point of sales systems
  • Barcode scanners
  • Weighing devices
  • Networking systems. 
• Traveling between assigned Publix sites to perform on-site work. 
• Work 8:00 am – 4:30 pm at least five days per week. Schedule may differ based on needs of the team and will be determined by the managing supervisor. 
• Participate in rotating after-hours on-call coverage, rotating weekend coverage, and holidays, as needed.
• Provide support in other geographic areas, when required. 
• Maintaining accurate van inventory to ensure all necessary parts are available for onsite repairs. 

Required Qualifications

• Candidate must live in the Jacksonville area, or must be willing to relocate there upon acceptance of the position 
• Associate degree in information technology or equivalent experience 
• 1+ year of PC/Technical support experience 
• Must be at least 20 years of age 
• Must have a valid driver license and maintain an excellent driving record 
• Basic understanding of IT hardware and industry standards 
• Basic understanding of Windows Operating Systems 
• Basic understanding of thermal and laser printing 
• Basic Analytical and troubleshooting skills 
• Cable management and troubleshooting skills 
• Computer and electronic equipment installation skills 
• Flexibility to be on call nights, weekends and holidays as needed 
• Ability to lift to 75 lbs. 
• Ability to climb and work on a ladder 
• Ability to crouch, kneel and work in confined areas for extended periods 
• Ability to use hand and power tools 

Preferred Qualifications

• Certifications in the field of electronics or Computer Science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification 
• 3+ years of PC/Technical support experience 
• Basic understanding of Active Directory 
• Experience using problem reporting and ticketing systems 
• Understanding of the Publix retail environment 

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
 
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

**Please note that Publix will not sponsor any hire for this position for a visa or permanent residence**

***Relocation/Household Good Shipment Allowance will NOT be provided.***