Product Designer

San Francisco, CAFull Time$170,000–$240,000 /yrPosted 1 month ago

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Required skills

Product Designer
San Francisco
3+ years of experience
organized
hard working
fast

Nice to have

AI-native support teams
customer success workflows
Analytics
Agile
Tinkering with the product

Role summary

Pylon is seeking a Product Designer to join their AI-native support platform team in San Francisco. The role involves collaborating with product and engineering to understand customer problems, generate high-fidelity mocks, and build up the design system. The ideal candidate will have 3+ years of experience, be highly organized, and possess a strong interest in improving the product. This is an onsite, full-time position with a competitive salary range and comprehensive benefits.

Pylon — the agentic support platform purpose-built for B2B.

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.What you'll do

Within your first 7 days, hand off designs to engineering
Dig into and understand customer problems/feedback

Collaborate with product and engineering throughout a project (no waterfall here)
Navigate both the problem and solution space with cofounders, our PM's, and your peers
Communicate differing opinions and make/facilitate constructive decisions
Think through the broad user flows for new features
Generate high fidelity mocks and think through UI/UX
Build up the design system alongside Wendy, Ben, Natasha and Oliver and engineering partners
Validate design choices with analytics

Requirements

3+ years of experience
Located in (or will relocate to) San Francisco and excited about working in-person
Very organized, hard working, and fast
An interest in tinkering with the product and suggesting improvements

Our perks

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 401(k) retirement plan

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 90 and growing!

Additional Job details

The base salary range for this position is $170k - $240k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. This role is eligible for stock options, as well as a comprehensive benefits package.

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