Forward Deployed Engineer

The Role

We're hiring our first Forward Deployed Engineer to sit between our customers, our sales lead, and our engineering team. You'll own the customer-facing side of product development: understanding what healthcare providers actually need, shaping how Clara behaves for each customer, and shipping the changes that make Clara work in the real world.

This is not a support role and not a pure engineering role. You'll talk to customers daily, write code when needed, and have direct influence over what we build next.

What You'll Do

• Support customer relationships post-sale. Act as a technical point of contact for live accounts alongside our sales lead and CS team. Help troubleshoot issues and make sure Clara is delivering value.

• Translate stakeholder needs into product. Work with sales, clinical operations, and engineering to understand what customers and internal teams need. Identify which requests are one-off configuration vs. real product gaps. Bring that signal back to engineering.

• Ship customer-specific changes. Clara's architecture is designed for per-customer customization through strategy files. You'll write and modify these strategies, tune prompts, adjust call flows, and ship small features end-to-end.

• Drive product improvement. You'll have broad exposure across customers and internal teams. We expect you to form strong opinions about what to build next and advocate for them.

• Support implementation. Help onboard new customers, EHR integration discovery, use case scoping, call flow design, go-live coordination.

• Improve how we operate. Build internal tooling, write runbooks, identify recurring issues, and make the team more effective over time.

What We're Looking For

Required:

• 5+ years in a role that combined engineering with cross-functional or customer-facing work (FDE, solutions engineer, implementation engineer, technical CSM, product engineer, or similar)

• Hands-on experience building voice AI or conversational AI systems (e.g., STT/TTS pipelines, LLM-driven dialogue, real-time voice agents)

• Comfortable writing and reading TypeScript/Node.js. You don't need to be a senior IC, but you should be able to ship a feature, debug a bug, and review a PR

• Strong written and verbal communication. You'll work with clinical operations leaders, compliance teams, sales, and engineers, sometimes in the same week

• Track record of identifying product gaps from stakeholder conversations and driving them to resolution

• Self-directed. You'll often work across teams with minimal oversight

Preferred:

• Healthcare experience - you've worked with clinical, operational, or compliance teams at a healthcare company. Comfortable with HIPAA, EHR workflows, and conversations with clinical operations leaders.

• Experience integrating with different EHRs

• Familiarity with AWS, GraphQL, React etc

• Experience at an early-stage startup (Series A or earlier)

Compensation & Logistics

• Competitive base salary + meaningful equity

• Fully remote within the US

• Health, dental, vision