Business Process Outsourcing (BPO)

Onsite Computer Technician

Irving, TXOnsiteFull TimePosted 1 month agoVisa sponsorship available

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Required skills

computer technician
onsite support
install
configure
hardware
peripherals
operating systems
Microsoft Windows
Windows 10
Unix

Nice to have

Terminal Servers
VMware

Role summary

QUALFON is seeking an Onsite Computer Technician in Irving, TX. This role involves installing, configuring, and maintaining computer hardware, software, and peripherals. The technician will provide Level 2 triage and onsite support for systems, networking, and telecom issues, including executive staff support. Responsibilities include troubleshooting operating systems (Windows, Unix, Linux), network connectivity, and hardware problems. Proficiency in Microsoft Office Suite and remote support tools is required. A minimum of 3 years of experience supporting a large user environment with hands-on networking and Active Directory experience is necessary.

Overview

This position will require onsite presence at our facility in Irving, TX.

The Technician, Computer, End User under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and the installation of new and existing personal computer systems. Performs level 2 triage and provides onsite support for Telecom, Systems, and Networking support. Works on moderately/highly complex applications. Confers with end users to determine types of hardware and software requirements. Selects appropriate software from the software stack. Installs new hardware and maintains existing hardware. Supports work from home agents and assists junior members of the team supporting WFH users. Provides support to executive staff.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/

Responsibilities

Install and configures personal computer hardware, software applications and peripherals
Provides Sr Management/Executive support
Technical escalation points for T2 team members
Works independently with minimal supervision required
Install and configure various operating systems including but not limited to Microsoft, Unix, and Linux
Troubleshoot Windows 10, for common software and hardware related problems
Troubleshoot network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment

Qualifications

Minimum 3 years experience as a personal computer technician supporting a large environment of users
Proven ability to troubleshoot users’ issues remotely
Proficient in MS Word, Excel, OneDrive, and Teams
Advanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, and networking cabling
Expertise with remote support tools i.e., Bomgar
Terminal Servers, or VMWare
3 years’ experience with hands-on Networking and Active Directory
Advanced knowledge of personal computer hardware and peripherals

Ready to apply?

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