AREA MANAGER (Phoenix, Arizona)

SUMMARY:

We are a growing property management company seeking an experienced, hands-on Area Property Manager to oversee a group of multi-family properties in the Phoenix, Arizona area. This is a high-visibility role for a self-directed leader who thrives in a team environment, welcomes change and challenge, and takes pride in operational excellence.

You will own the day-to-day performance of your assigned assets — leasing, resident relations, maintenance, financials, and team development — while partnering with the Regional Property Manager, on-site teams, vendors, and residents to drive occupancy, protect asset value, and deliver a consistent, high-quality resident experience. We offer strong support from management, real growth opportunities, a competitive benefits package, and a team that enjoys the work.

DUTIES & RESPONSIBILITIES:

Operations & Financial Management

• Take full ownership of day-to-day operations for a group of assigned multi-family properties, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, and vendor relations.
• Monitor property performance goals — occupancy, leasing and closing ratios, delinquency, and NOI — and take corrective action to keep each property on track.
• Prepare and manage annual property budgets; review monthly financial reports and explain variances to the Regional Property Manager.
• Ensure resident ledgers, bank deposit slips, and property financial reports are accurate and error-free.
• Assist in managing the purchase order process and approve property-level expenditures within authority limits.

Leasing & Marketing

• Apply Company leasing standards to warmly greet prospective residents, qualify them, identify their needs and preferences, professionally present the property and apartment homes, use feature/benefit selling, close the sale, and follow up.
• Develop and execute marketing and outreach plans to attract prospects and maintain a strong traffic pipeline.
• Process lease applications, participate in verification, notify applicants of results, and complete all lease paperwork and related addendums.
• Set competitive rental rates and renewal strategies in coordination with the Regional Property Manager.

Resident Relations

• Answer incoming calls professionally and handle each appropriately, whether the caller is a prospective resident, current resident, internal team member, or vendor.
• Record resident service requests completely and accurately, route them to maintenance for prompt processing, and follow up with residents to confirm satisfaction.
• Communicate regularly with residents to address needs, resolve concerns, and build long-term relationships that support retention.
• Ensure full compliance with fair housing and Arizona landlord-tenant law.

Rent Collection & Delinquency

• Accept rents, deposits, and application fees; post all receipts daily and make bank deposits prior to bank closing each day.
• Issue notices as appropriate — late payment, returned check memos, and eviction notices — in accordance with Company policy and Arizona law.
• Minimize delinquency through consistent, respectful follow-through on collection activities, including phone calls, notices, and personal visits.

Property Presentation & Maintenance

• Ensure the leasing office, club room, models, and vacant apartments are clean, lease-ready, and present a warm, welcoming image of the property.
• Walk the property regularly; pick up litter, note curb-appeal and safety issues, and report service needs to the maintenance team.
• Coordinate with vendors and the maintenance team on repairs and unit turns; confirm quality of completion.
• Pitch in with light cleaning, vacuuming, and dusting when needed.

Records & Reporting

• Maintain accurate resident records in accordance with Company policy.
• Update daily reports covering notices to vacate, vacancy, and property activity.
• Organize and file all applicable reports, leases, applications, and paperwork.

Team Leadership

• Provide oversight of on-site staff at each assigned property; set clear expectations, coach for accountability and service standards, and support professional development.
• Participate in the selection, recruitment, onboarding, and retention of team members in partnership with the Regional Property Manager.
• Identify potential problems early and propose practical solutions.
• Make use of available resources — fellow team members, training manuals, and guides — and share knowledge across the team.

QUALIFICATIONS:

• Minimum 3 years of multi-family property management experience; prior experience overseeing more than one property or supervising on-site staff preferred.
• High school diploma or GED required; college coursework or degree preferred.
• Working knowledge of property financials — ability to read, analyze, and interpret budgets and financial reports.
• Excellent written and verbal communication skills; professional presentation with residents, vendors, and internal stakeholders.
• Proficiency in Microsoft Word and Excel; experience with property management software (Yardi, ResMan, AppFolio, or OneSite) preferred.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities across multiple properties.
• Ability to work independently and thrive in a fast-paced, changing environment.

REQUIREMENTS:

• Reliable personal transportation and a clean driving record, for travel between properties, company errands, bank deposits, and marketing.
• Availability to work a flexible schedule, including some weekends, based on property needs.

SALARY:

$28-$34/hour - Depending on Experience