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IT Services, Consulting, Government Contracting, Cybersecurity

Change & Release Coordinator — Federal Health IT

RemoteRemoteFull TimePosted 2 days agoVisa sponsorship available

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Required skills

  • ITIL 4 Foundation
  • ServiceNow Change Management
  • Tier 3 investigation
  • organizational change
  • release coordination
  • federal healthcare

Nice to have

  • Prosci
  • EHR

Role summary

Rackner is seeking a remote Change & Release Coordinator to support technology changes in federal healthcare environments. This role ensures operational readiness and stakeholder understanding of system updates. Responsibilities include tracking changes, assessing impacts, coordinating readiness, and maintaining records. The ideal candidate has 3+ years of experience in ITIL-based change or release coordination and holds an ITIL 4 Foundation certification. Experience with ServiceNow, Prosci, and EHR releases is preferred. The position requires eligibility for a Tier 3 investigation.

Change & Release Coordinator — Federal Health IT

Location: Remote — United StatesSecurity Requirement: Eligibility for a Tier 3 investigation, subject to confirmation of the applicable federal personnel-vetting designation.

Coordinate Change. Prepare Teams. Support Reliable Healthcare Technology.

Rackner is seeking a Change & Release Coordinator to support the successful introduction of technology changes across complex federal healthcare environments. This role helps connect planned system changes with operational readiness, ensuring stakeholders understand potential impacts and users receive the information and support needed to navigate upcoming releases.

You'll collaborate with service management, technical, clinical informatics, training, and communications teams to coordinate release activities, address readiness dependencies, and support reliable healthcare technology operations. Your work will help reduce avoidable disruptions and strengthen coordination across teams responsible for implementing and supporting technology changes.

What You'll Do

  • Track scheduled technology changes and release activities, maintaining visibility into implementation timelines, dependencies, potential scheduling conflicts, and impacts on affected users.
  • Assess the operational and user-facing impact of planned changes, identifying affected stakeholders and coordinating appropriate preparation activities.
  • Coordinate and document stakeholder readiness checks before planned releases, communicating outstanding preparation needs and unresolved dependencies to appropriate teams.
  • Work with training and communications teams to align learning resources, supporting knowledge materials, and user-facing information with planned release schedules.
  • Coordinate release-related communications and collaborate with clinical informatics teams to support required clinical validation activities ahead of relevant changes.
  • Maintain accurate change and release coordination records, documenting readiness activities, status updates, and outstanding follow-up items.
  • Provide relevant change and release coordination information to post-release incident reviews, supporting operational visibility and continuous improvement of release readiness.

    • Required Qualifications

  • Minimum of 3 years of professional experience in organizational change or release coordination within an ITIL-based environment.
  • ITIL 4 Foundation certification.
  • Eligibility for a Tier 3 investigation in accordance with applicable federal personnel-vetting requirements.

    • Preferred Qualifications

  • Prosci experience or certification.
  • Experience using the ServiceNow Change Management module.
  • Supporting electronic health record (EHR) releases.

    • Why Rackner?

    At Rackner, we develop and support technology solutions that help federal organizations address complex operational challenges. Our teams bring together expertise across cloud engineering, DevSecOps, software development, AI/ML, and mission-focused technology services.

    You'll have the opportunity to contribute to meaningful healthcare technology initiatives, work alongside multidisciplinary teams, and help strengthen the coordination processes that support reliable technology operations and positive user experiences.

    Benefits & Perks

    Rackner offers a competitive benefits package designed to support employees professionally and personally, including:

  • Professional development and company-supported certification opportunities.
  • 401(k) retirement plan with a 100% company match on contributions up to 6%.
  • Medical, dental, vision, life, and disability insurance.
  • Paid time off and company holidays.
  • Home-office equipment and remote-work support.
  • Fitness and wellness reimbursement.
  • Weekly pay and company team events.

    • Benefits are subject to applicable eligibility requirements and plan terms.

    Work Arrangement

    This is a remote position based in the United States. The role involves collaboration with cross-functional teams supporting federal healthcare technology operations.

    Equal Employment Opportunity

    Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.

    Ready to apply?
    You'll be redirected to Rackner's application page.

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