Project Coordinator - Mitigation

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary

Rainbow Restoration of Mid Central Valley & Sacramento is a full-service property restoration company. We help homeowners and businesses recover from water damage, fire and smoke damage, mold, odor, storm damage, vandalism, and biohazard and trauma scenes. We take a job from the first emergency call through mitigation, cleaning, and rebuild, so our customers have one team they can trust from start to finish.

We respond 24/7 across the Central Valley and greater Sacramento area, including Modesto, Stockton, Lodi, Sacramento, Roseville, and Rocklin. 

Rainbow Restoration is part of Neighborly, one of the largest families of home service brands in the country. That means you get the training, tools, and stability of a national brand with the heart and teamwork of a locally owned business.

Our Code of Values

Everything we do runs on four values. We don't just hang them on the wall; we live them on every job.

• Respect: We treat others the way we'd like to be treated, and we listen to understand.
• Integrity: We do what we say we'll do, and we do the right thing even when no one is watching.
• Customer Focus: We make every effort to understand and meet our customers' needs, every time.
• Having Fun in the Process! Restoration is serious work, but we don't take ourselves too seriously. We celebrate wins, laugh together, and enjoy the people we work with.

Why You'll Love This Role

As our Mitigation Project Coordinator, you're the calm, caring voice that tells them, "We've got you." Then you make it happen.

You'll be the hub of our mitigation department, connecting customers, field technicians, project managers, and insurance adjusters. No two days look the same. You'll solve problems, juggle priorities, and go home knowing you helped people get their lives back on track.

If you're organized, love working with people, pick up new technology fast, and want a career where your work truly matters, we want to meet you.

Be the first point of contact

• Answer calls from customers who've just had water, fire, or other property damage, and meet them with patience, empathy, and reassurance
• Gather loss details (what happened, affected areas, insurance information, access, and safety concerns) and set up new jobs in our system
• Walk customers through our process so they know exactly what to expect
• Keep customers updated so they always know where their project stands

Keep the jobs moving

• Schedule and dispatch mitigation crews for emergency calls, moisture checks, equipment pickups, and follow-ups
• Manage the daily and weekly calendar, and adjust quickly when emergencies come in
• Coordinate with technicians, project managers, and our reconstruction team for a smooth handoff
• Track equipment placed on active jobs

Work with insurance adjusters

• Communicate professionally with adjusters, TPAs, and agents by phone and email
• Confirm claim numbers, coverage, deductibles, and adjuster contact information
• Send job documentation, photos, moisture readings, and estimates, and follow up until they're approved
• Respond to adjuster requests quickly and accurately

Keep every file in great shape

• Make sure job files are complete, including photos, drying logs, signed work authorizations, and notes
• Catch missing information before files move to estimating and billing
• Write clear, professional emails to customers, adjusters, and teammates
• Support job closeout and collections as needed

Must-haves

• A big heart for customer service, and a calm, compassionate presence with people who are stressed or upset
• Strong communication skills, on the phone and in writing, including professional email
• Excellent organization and the ability to manage many jobs and deadlines at once
• Sharp attention to detail
• Solid computer skills, including email, scheduling tools, and Microsoft Office or Google Workspace
• Comfort with technology, and the ability to learn new software and mobile apps quickly
• A quick learner who takes initiative and stays steady when priorities shift
• High school diploma or equivalent

Nice-to-haves

• Experience in restoration, mitigation, construction, or insurance claims
• Experience working with insurance adjusters, TPAs, or carrier programs
• Familiarity with restoration software such as Xactimate, DASH, Encircle, CompanyCam, or DocuSketch
• IICRC certification (WRT or similar)
• Bilingual in English and Spanish

No restoration experience? If you have the heart, the organization, and the drive to learn, we'll teach you the rest.

You'll Thrive Here If You...

• Genuinely care about helping people on a hard day
• Love being the person who keeps everything and everyone on track
• Notice the little details others miss
• Follow through on what you say you'll do
• Stay positive when the phones are ringing, and can still find something to laugh about

What We Offer

• Paid training and IICRC certification opportunities
• A clear path to grow 
• The backing of a national brand with a local, family feel
• A team that works hard, has each other's backs, and has fun doing it

Schedule

• Monday through Friday, 8am - 430pm
• Occasional after-hours or on-call support during storms and high-volume events

Ready to Join Our Team?

If you're looking for more than just a job, and you want to make a real difference for people in our community, we'd love to hear from you. Send your resume and a few sentences about why you'd be a great fit to apply@rbwrestores.com.

Rainbow Restoration of Mid Central Valley & Sacramento is an equal opportunity employer. Each Rainbow Restoration business is independently owned and operated.