Senior Strategic Deployment Manager
Required skills
- enterprise engagements
- discovery
- expansion
- C-suite stakeholders
- business case
- ROI
- customer outcomes
- playbook
- Applied AI
- Forward Deployed Engineers
Nice to have
- venture-backed startup
- computer science degree
- customer-facing function building
Role summary
Our client, a rapidly growing voice AI company ($5M to $80M ARR in one year), seeks a Senior Strategic Deployment Manager to lead complex enterprise engagements. This senior individual-contributor role focuses on guiding clients from discovery through deployment and expansion, building business cases with C-suite stakeholders, and turning ambiguous opportunities into customer outcomes. You will help establish a new Applied AI function and create deployment playbooks. The role requires 2-8 years of relevant experience, strong problem-solving skills, and comfort with ambiguity. The position is based onsite in Redwood City, CA, or New York City, NY, with travel required.
About the company
Our client builds voice AI agents for call centers, helping thousands of customers support sales, service, and logistics workflows. The company has grown from $5M to $80M ARR in one year and is building an Applied AI function to bring its technology into large enterprise environments.
The role
We are hiring a Senior Strategic Deployment Manager to lead complex enterprise engagements from discovery through deployment and expansion. This is a senior individual-contributor role for a strategic, customer-facing operator who can work with C-suite stakeholders, build a compelling business case, and turn ambiguous opportunities into durable customer outcomes. You will help build a new playbook and function from the ground up.
What you'll do
• Lead enterprise account discovery, define customer problems, and build roadmaps from zero to one.
• Communicate with C-suite stakeholders and create business cases that show clear ROI.
• Own strategic engagements through deployment, adoption, and expansion.
• Work in pods with Forward Deployed Engineers, owning strategy and commercial outcomes while partnering on technical delivery.
• Bring structured customer insight back to product and engineering partners.
• Create repeatable deployment playbooks for the new Applied AI function.
What we're looking for
• 2 to 8 years of relevant experience as a senior analyst or consultant at an MBB or Big Four firm, or in a forward-deployed, deployment, strategy, or other strategic customer-facing role at a reputable technology company.
• Experience navigating enterprise accounts, leading discovery, and communicating effectively with executive stakeholders.
• Strong problem solving, product thinking, high ownership, and comfort operating in ambiguity.
• A bachelor’s degree from a top-tier university.
• Willingness to work a 996 schedule: 9 AM to 9 PM, six days per week.
Bonus points
• Experience at a venture-backed startup.
• A computer science or quantitative degree.
• Experience building a new customer-facing function or playbook from scratch.
Compensation and benefits
• Base salary of $170K to $260K, with competitive equity.
• 100% medical, dental, and vision coverage.
• $70 per day in DoorDash credit, $200 per month for wellness, and $300 per month for commuting.
• Phone and internet stipends.
Location and work model
• Five days per week onsite in Redwood City, California, or New York City, New York.
• Up to 50% travel to customers.
• Visa sponsorship and visa transfers are available.
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