Deli Manager
Required skills
- store operations
- merchandising
- inventory control
- food preparation
- team leadership
- customer interaction
- mathematical analytical ability
- calculator
- computer skills
- point of sale system
Nice to have
- high school graduation
- retail management
- people management
Role summary
The Deli Shift Leader is responsible for overseeing daily deli operations, ensuring adherence to company policies and standards. Key duties include preparing weekly schedules, training employees, maintaining department appearance and product presentation, managing food inventory, and ordering supplies. The role also involves modeling positive customer and employee interactions to shape public perception of the store. A high school diploma or equivalent is preferred, along with ServSafe certification. Experience in retail management, convenience store operations, or restaurant/deli positions is required, along with demonstrated team leadership.
Description
PRIMARY PURPOSE AND MISSION STATEMENT: ROC and its employees pledge to put customers first by:
- Greeting customers with a friendly smile.
- Providing quick, accurate, and courteous service.
- Supplying a variety of products that meet high quantity, quality, and freshness standards.
- Thanking customers for making us their hometown store.
POSITION SUMMARY: The Deli Shift Leader is primarily responsible for monitoring the daily operations of the deli department to ensure all company policies, standards and guidelines are followed. Prepares weekly team schedules and trains employees. Maintains store deli appearance and product presentation to company standards. Manage food inventory and order as needed and maintain menu as appropriate. Helps model and set the tone for interaction with the customers and employees. Understands how that influences the public perception of ROC.
Requirements
Knowledge and Education
- High school graduation or equivalent, preferred.
- ServSafe Certification, preferred, or willing to become certified.
- Knowledge of retail management and people management, a plus.
- Some knowledge of store operations, required – merchandising, inventory control, food preparation.
Experience
- One year experience in retail management, C-store clerk, restaurant or deli store position.
- Demonstrated team leadership or influence.
Skills and Abilities
- Good verbal and written communication skills. Good people and customer interaction skills.
- Skills in areas of leadership, teaching, and motivating employees.
- Demonstrated attentiveness to details; mathematical analytical ability. Use of calculator.
- Good computer skills, e.g. point of sale system.
- Demonstrated ability to effectively solve problems – operational, customer, and employee.
- Ability to work independently in a high pressure and demanding environment.
- Ability to multi-task, i.e., pick-up where left off when interrupted.
ESSENTIAL PHYSICAL REQUIREMENTS:
- Standing / walking – high level
- Environment – convenience store
- Sitting – low level
- Lifting – up to 25 lbs.
- Visual concentration – high level
SCHEDULE: 40 Hours per week
BENEFITS:
- 401(k) contribution
- 401(k) company match
- Paid Time Off
- Medical Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability
- Life Insurance
- Whole Life Coverage
- Critical Illness Coverage
- Hospital Indemnity Coverage
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