Enterprise Software, Automation Software, IT Services

Solutions Engineer

RemoteRemoteFull TimePosted 16 days agoVisa sponsorship available

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Required skills

Solutions Engineer
Existing Accounts
Technical Partner
Strategic Partner
Customer Adoption
Advocacy
Technical Solutioning
ERP
SaaS
Composable Automation Platform

Nice to have

SAP ERP solutions
Java
SAP ABAP
SQL Developer
LLMs
AI solutions

Role summary

Redwood Software is seeking a Solutions Engineer – Existing Accounts to serve as the primary technical and strategic partner for their existing customers. This role focuses on driving adoption, identifying expansion opportunities, and acting as a trusted advisor to ensure customers maximize value from their Redwood investments. You will build strong relationships with stakeholders, lead workshops, and translate business challenges into technical solutions using Redwood’s automation platform. The role requires a Bachelor's degree or equivalent experience, 3-5 years in a customer-facing technical role, and hands-on experience with enterprise software, cloud infrastructure, and ERP solutions. Experience with SAP ERP, Java, SQL, LLMs, and AI is preferred. The position involves managing concurrent projects, troubleshooting technical issues, and providing customer feedback to internal teams. Travel is expected to be 20-40%.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

As a Solutions Engineer – Existing Accounts, you will serve as the primary technical and strategic partner for Redwood’s existing customers. This role merges the technical solutioning and expansion focus with the post-sales adoption and advocacy expertise.

You will ensure customers realize maximum value from their Redwood investments by driving adoption, uncovering new opportunities for expansion, and acting as a trusted advisor who bridges business objectives with technical outcomes.

You’ll partner closely with Sales, Product Management, Product Marketing, Customer Support and Engineering to drive growth, mitigate risk, and deliver measurable business value across your assigned accounts.

Customer Success & Adoption

Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations.

Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment.

Proactively identify adoption gaps, risk areas, and create “get-well” plans to ensure continued success and retention.

Deeply understand each customer’s architecture, workflows, and business objectives to align Redwood capabilities with desired outcomes.

Serve as a single point of contact for strategic and technical requirements, ensuring responsive, value-driven engagement.

Account Expansion & Solutioning

Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers.

Prepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals.

Guide customers through evaluations and proofs-of-concept that validate new use cases and demonstrate business value.

Translate business challenges into technical solutions using Redwood’s automation platform.

Develop and execute account growth strategies that align customer roadmaps with Redwood’s value proposition.

Technical leadership & Project Management

Act as the technical liaison and escalation point for your accounts, ensuring prompt and effective resolution of issues.

Coordinate cross-functional teams—including Product Management, Engineering, and Professional Services—to drive successful outcomes.

Manage concurrent projects, balancing customer priorities and internal resources to deliver on time and with excellence.

Troubleshoot technical issues at a high level to determine the appropriate path to resolution.

Customer Advocacy & Continuous Improvement

Serve as the voice of the customer, providing structured feedback to internal teams to influence product direction and improve service delivery.

Document and share best practices for implementing and optimizing Redwood solutions.

Contribute to internal knowledge bases and process improvements that enhance team scalability and customer experience.

YOUR EXPERIENCE

Minimum 3–5 years in a customer-facing technical role (e.g., Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering).

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.

Hands-on technical experience in enterprise software and technologies (e.g., Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, Troubleshooting).

Ability to troubleshoot technical issues at a high level.

High-level understanding of organizational structures in large enterprises and their typical challenges.

High-level understanding of all aspects of ERP solutions (Financials, Procure to Pay, etc.).

Experience with SAP ERP solutions is preferred.

Experience with Java, SAP ABAP, SQL Developer, or similar is preferred.

Experience with LLMs and AI solutions is preferred.

Ability to quickly learn, articulate, and demonstrate complex solutions.

Exceptional written, verbal, and presentation skills for technical and executive audiences.

Strong organizational skills, capable of managing multiple high-impact initiatives simultaneously.

Analytical and structured approach to problem-solving and process improvement.

Willingness to travel approximately 20–40%, depending on customer and business needs.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BITRedwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Privacy@Redwood.com

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Solutions Engineer

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