Chief of Staff

## About Reflex

Reflex helps businesses build software around the way they work. We combine an AI application platform with forward-deployed engineers who work alongside customers to understand their operations, connect existing systems, and deliver tailored solutions.

Our platform brings together AI-assisted development, reusable integrations, security controls, testing, and deployment capabilities. Customers get software shaped around their business, with the flexibility to adapt it as their needs change.

## About the role

As Chief of Staff, you will work directly with the founders to turn our highest-priority company goals into results. You will take ownership of important work that spans teams, bring structure to ambiguous problems, and make sure decisions turn into action.

This is a hands-on operating role. On any given week, you might help move a strategic customer initiative forward, improve our hiring process, build a business dashboard, prepare materials for an investor discussion, or solve an operational bottleneck. You should be comfortable moving between analysis, writing, coordination, and execution.

## Compensation

Base salary: $100,000–$130,000 per year. Equity: 0.1%.

## What you will do

* Own cross-functional projects from defining the problem through implementation. Set milestones, identify dependencies, and follow through with the people responsible.
* Help the founders prioritize company initiatives and run a clear operating cadence: goals, weekly reviews, decisions, and follow-ups.
* Build practical reporting on pipeline, revenue, customer delivery, hiring, and spending. Turn the data into recommendations and actions.
* Work with sales, deployment, and engineering teams to identify bottlenecks and improve how work moves from customer commitment to delivery.
* Support recruiting by coordinating hiring priorities, improving candidate processes, and helping the team close critical hires.
* Prepare concise research, financial analyses, presentations, and decision memos for strategic opportunities, partnerships, and fundraising.
* Coordinate investor updates and board preparation with the founders, keeping information accurate and follow-ups organized.
* Improve internal processes and automate repetitive work with the right tools. Build systems that the team can use as we grow.
* Take on urgent, unowned problems and carry them through to resolution.

## What we are looking for

* At least 1 year of relevant experience in startup operations, business operations, a founder's office, consulting, finance, or building your own company.
* A track record of personally delivering projects with measurable results, especially when the problem or path was initially unclear.
* Strong analytical skills. You can work comfortably in spreadsheets, understand business metrics, and distinguish a useful insight from an interesting number.
* Clear, concise writing and the ability to turn a complex discussion into a decision, an owner, and a next step.
* Strong organization and follow-through across multiple priorities, with good judgment about what needs attention now.
* The ability to work effectively with technical and commercial teams. You are curious about AI, enterprise software, and how customers operate.
* Discretion with confidential information and the judgment to represent the founders thoughtfully.
* A willingness to do detailed execution yourself, learn quickly, and take responsibility for outcomes.

Experience at an early-stage B2B software company, working with enterprise customers, building financial models, or using SQL and automation tools is a plus.

## Why join Reflex

* Work directly with the founders on decisions and projects that shape the company.
* Own meaningful work across the business and see the results of what you build.
* Help scale a company combining an AI software platform with hands-on customer delivery.

This is a full-time, in-person role in San Francisco. Candidates must already be authorized to work in the United States.

When applying, tell us about a project you personally drove from an ambiguous problem to a concrete result: what you owned, what you did, and what changed.