Specialist, Breast Health Center Scheduling

To provide patient appointment scheduling, reception, clerical and customer service functions to all patients, visitors, and employees. These functions include: scheduling appointments, procedures, patient reception, appointment check-in, insurance verification and other related duties as assigned. This position requires a thorough knowledge of scheduling practices for Lakeview and Regions hospitals, including OR scheduling functions that are related to breast surgery, medical/surgical terminology, and must have good communication and interpersonal skills. This work may vary in percentage of time per function on a daily basis. 

Schedule: 1.0 FTE - 40 hrs weekly: Monday-Friday - 8:00am-4:30pm

MINIMUM QUALIFICATIONS: 

• Education, Experience or Equivalent Combination:

  • 4 years’ experience in a direct customer/patient service position and computer/data entry required, and 2 years’ experience with patient scheduling in a customer support related role.

• Licensure/ Registration/ Certification:

  • None

• Knowledge, Skills, and Abilities:

  • Excellent communication and interpersonal skills

  • Ability to write, read, and speak English clearly.

  • Ability to deliver an exceptional customer experience to both internal and external customers.

  • Ability to deal with ambiguity and maintain composure in a stressful, ever-changing, fast-paced environment.

  • Ability to prioritize and navigate multiple duties and tasks in a fast-paced environment.

  • Working knowledge and adherence of HIPAA, organizational policies, and department protocols to protect patient health information.

  • Strong organizational skills and ability to function both as a team member and autonomously.

PREFERRED QUALIFICATIONS: 

• Education, Experience or Equivalent Combination:

  • 2 years’ experience in healthcare setting.

• Licensure/ Registration/ Certification:

  • None

• Knowledge, Skills, and Abilities:

  • EPIC medical records experience or healthcare related computer programs.

  • Competency in medical/surgical terminology 

  • Ability to schedule radiologic appointments. 

  • Demonstrates ability to communicate effectively in a personable and professional manner

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.