Truck Shop Technician

Summary The Field Service/Truck Shop Technician level B is a mid-level service/truck shop technician and performs on-site service and repair of customer vehicle, both in the field and at a RTS facility.

Essential Duties and Responsibilities include the following:

• Follows all policies and procedures 
• Must possess all abilities for Field Service/Truck Shop Technician level C
• Receive schedule of daily assignments from supervisor
• Must meet or exceed RTS /Allison time guidelines for removal and replacement
• Calibrate ECU’s and TCM’s
• Have the ability to diagnose, troubleshoot and install Telma’s
• Electronic Troubleshooting
• Diagnose and separate transmission problems from vehicle problems
• Perform Allison warranty when required
• Vehicle system knowledge
• Organized record keeping or some filing may be required
• Other duties may be assigned

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. May be required to work nights and weekends to complete a job for customers as needed.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Ability to discuss all job issues with customers; Maintain professional image and personal skills; Good representation of the company. 

Education and/or Experience 

• High school diploma or general education degree (GED), desired; and three to six of automotive, truck, or heavy equipment experience and/or training, or equivalent combination of education and experience.
• ASE certification desired
• Allison transmission maintenance/rebuild certifications desired
• Allison factory maintenance trained when required
• Allison factory R & R trained on all 10K products required
• Use of Allison Extranet accounts
• DOC software knowledge
• CDL Class A or B with P endorsements required
• Allison Guild Participation

Language Skills 

• Good reading, writing, and verbal skills 
• Strong comprehension skills

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand/lift weight up to or more than 70 lbs. Employee may lie, stand, or sit for an extended amount of time, working in extreme weather conditions, and changing environments; may be asked to work in confined spaces.