Regional Director of Operations

Why Renovo? Renovo Solutions is a nationwide healthcare technology management company. Our mission is to enable our employees to create customer-centric solutions that empower our healthcare and life science partners to deliver better outcomes and quality of life for the communities they serve. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies. Our company’s values of being People First, Customer & Quality Focused, Innovative, and Transparent demonstrate our beliefs in a strong culture and a commitment to excellence. We prioritize investing in our employees’ development through ongoing training, promotion & mentorship programs, and a supportive work environment. Join our team to make a difference in healthcare while advancing your career with Renovo. Summary: Regional Operations Director will lead to each hospital facility across their region. This role will oversee the Site Managers and their Biomedical Engineering Teams. A key focus is to organize the workflow to provide efficient customer service and establish performance improvement objectives that increase quality equipment performance. This role is also the main point of contact with customer stakeholders. What you will do:

• Support the Site Managers on operational best practices: plan and distribute the preventative maintenance agenda for the Biomedical Technician team
• Meet consistently with the management team in a 1:1 setting to provide coaching and guidance
• Partner with customer stakeholders to make sure Renovo’s asset management strategy aligns with the business objectives of the customer site
• Build and maintain a financial budget for asset management operations for each customer facility
• Collaborate with Renovo’s operational leadership teammates to establish site-level goals that are consistent with regional performance targets
• Generate reports: performance metrics, preventative maintenance tracking, inventory, KPIs, financial data, team utilization, etc.
• Determine and execute process improvement initiatives and cost cutting strategies
• Partner with the site team to perform root cause analysis and create long-term solutions for any issues related to:
  • Equipment down-time
  • Parts availability
  • Shipping methods and inventory
  • Department communication
• Ensure the Biomed Team follows all shop rules and guidelines which include utilizing the call log, filing all service reports, filing, and documenting all rental equipment, and filing all engineering work orders in the CMMS – RenovoLive
• Attend Safety Committee and Environmental Care meetings and be prepared to present at Biomed Quarterly Review meetings. Ensure audit readiness for Joint Commission visits
• Administrative tasks: Approve PTO, expenses, timecards, new job request forms for the TA team, internal promotions, corrective action planning (as needed), etc.
• Performs other duties as assigned

Education/Special Training:

• Requires a two-year degree in Biomed or equivalent training and/or experience (e.g., military, or other related experience)
• CBET preferred
• 10+ years of experience in the service and maintenance of medical equipment
• 3+ years of service management experience
• Exceptional organizational skills required
• Excellent written and verbal communication skills required

Required Competencies:

• Accountability – takes ownership of assigned work and responsibilities, follows through, and closes the loop
• Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
• Financial Acumen – Considers financial impact of all decisions
• Integrity – Can admit mistakes, is direct and truthful
• Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
• Priority Setting – Prioritizes assigned schedules and workload
• Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
• Regulatory – knows the various accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan complies
• Giving Feedback – Provides constructive feedback towards department goals and activities, helps to foster growth within the team

Required Work Hours:

• Forty hours per week during daytime and evening hours. Scheduled work hours may change
• Overtime may be required or permitted with prior approval.

Reporting and Management Responsibilities:

• The Account Operations Director reports to the VP of Operations (Midwest Region)
• This position manage the team of Site Ops Leaders at each facility as well as their teams of BMETs/Imaging Engineers

Classification: FLSA: Exempt **Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.

EEO Statement 

RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.