Remodeling Service Manager
Required skills
- Remodeling
- Construction
- Carpentry
- customers
- solve problems
- multi-task
- Basic computer skills
Nice to have
- service tickets
- parts reports
- Field Managers
- Service Technicians
- product issues
Role summary
Mad City Windows & Baths, a Renuity Company, is seeking a Remodeling Service Manager to handle customer calls, diagnose service issues for remodeling projects (windows, doors, baths, cabinets), create service tickets, manage parts orders and reporting, schedule appointments, and coordinate with field teams. The role requires previous remodeling, construction, or carpentry experience, customer problem-solving skills, excellent communication, and basic computer proficiency in a fast-paced environment. Competitive salary and benefits are offered.
Mad City Windows & Baths, a Renuity Company
Remodeling Service Manager
Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started!
What We Offer
Competitive salary of $55k - $60k/yr
Comprehensive benefits including medical, dental, and vision
Consistent schedules and professional growth opportunities
A respectful, forward-thinking work culture
About the Role
In this position, you will:
Take calls from customers to diagnose service issues on replacement windows & doors, bath & shower remodels or cabinet refacing projects.
Create detailed service tickets and parts lists.
Order, track and keep reports on all service parts.
Schedule servicing appointments.
Communicate with Field Managers and Service Technicians for proper follow up on field issues.
Keep employees up to date on new or old product issues.
Key Qualifications
Previous Remodeling, Construction or Carpentry experience required
Experience working with customers to solve problems
Excellent communication skills
Ability to multi-task in a fast-paced environment
Basic computer skills
About RenuityRenuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service.To learn more, visit Renuity's About Us page.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
If you have a question regarding your application, please contact TA@renuityhome.com
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