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Travel Technology, Hospitality, E-commerce, SaaS

Account Manager - Hotels

New York, NYOnsiteFull Time$90,000–$120,000 /yrPosted 1 month agoVisa sponsorship available

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Required skills

  • hospitality and travel industry
  • CRM
  • Salesforce
  • proactive
  • closing deals
  • customer relationships
  • prioritization
  • positive attitude
  • creative problem-solving
  • entrepreneurial spirit

Nice to have

  • startup
  • Project Management

Role summary

ResortPass is seeking an Account Manager to join their NYC headquarters. This role involves developing and maintaining relationships with hotel partners, both selling to new hotels and managing ongoing accounts. The ideal candidate is energetic, driven, and resourceful, with 3-5 years of experience in the hospitality and travel industry and familiarity with CRM software like Salesforce. Responsibilities include portfolio expansion, revenue growth, partner support, onboarding, and product demonstrations. This is an onsite, full-time position with on-target earnings ranging from $90,000 - $120,000 annually.

About ResortPass:

ResortPass is redefining what it means to be a hotel guest. We're building a new category in hospitality: day access to luxury hotel experiences — from breathtaking pools and private beaches to deluxe spas and wellness escapes — so people can escape without an overnight stay.

Our marketplace connects guests with 2,700+ partner hotels and resorts, including the largest brands in hospitality such as Hilton, Hyatt, and Marriott. We've helped millions of people enjoy premium hospitality close to home, making rest more mindful, togetherness more meaningful, and escape more accessible.

Backed by top consumer and growth investors including CRV, Declaration, Brian Kelly (The Points Guy), WME, and FJ Labs, ResortPass is scaling a product people love — and creating an entirely new way to experience hospitality.

About the role:

As an Account Manager, you will develop and maintain strong relationships with hotel partners in your territory. You will be responsible for both selling to new hotels and managing ongoing relationships. As a tech startup, we are looking for energetic, driven, and motivated individuals who can be scrappy, resourceful, and who thrive in an early startup environment and work well within a small but growing team. This is a unique opportunity for someone who is passionate about travel and hospitality and who is ambitious in their career growth.

This role will be in person at our energetic NYC headquarters.

The on-target earnings (OTE) for this role will range from $90,000 - $120,000 per year, commensurate with experience.

What you’ll do:

  • Build and expand the portfolio of hotels in your territory, establishing and cultivating strong relationships from new lead to active partner
  • Actively engage and communicate with hotels on a consistent basis and effectively reach targets based on KPI metrics
  • Identify opportunities to increase revenue and performance of hotel partners, educate them on best practices, provide data insights, and upsell product offerings to our full suite of features
  • Provide exceptional and immediately responsive support to all partner requests
  • Assist with onboarding new hotels through communications, setting up their account, and building their page on ResortPass
  • Develop content and materials for onboarding and training
  • Conduct demos and webinars of our product and features
  • Build and maintain a deep and comprehensive familiarity with the ResortPass product and all developing technology in the pipeline
  • Collaborate closely and work cross-functionally with the Sales, Product, and Marketing teams on a daily basis

    • Who You Are:

    We encourage candidates to apply even if they don’t have 100% of the below qualifications. We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn’t quite right, we want to meet you!

  • Bachelor’s Degree
  • 3-5 years relevant experience in the hospitality and travel industry
  • Experience with a CRM such as Salesforce
  • Experience at a startup a plus
  • The ability to be proactive and an appetite for working with fast-changing, innovative technology in a fast-paced environment
  • Energetic and passionate about closing deals, deepening customer relationships, and fostering trust from partners.
  • Strong prioritization, time management and organizational skills and a meticulous attention to detail
  • A positive attitude and enthusiasm to work in a fast-paced environment with a high-performing team
  • Creative problem-solving skills
  • An entrepreneurial spirit with project management skills
  • Tech saavy with an ability to learn any online system or software
  • Startup and hospitality experience preferred; candidates with relevant startup experience in other industries will also be considered if they have a strong understanding of hotels or demonstrate exceptional ability and a proven capacity to learn quickly
  • You're a good person. While building a startup is hard, being a good person is not. We are creating a culture of people with whom you would look forward to working. While we offer incredible experiences to our guests, it is just as important to us to foster an incredible culture for our employees.

    • Benefits:

  • Health, Dental & Vision — We're deeply invested in the health and well-being of our team and are proud to contribute to the monthly premiums of these insurance plans.
  • Stock Option Plan — We offer employees the opportunity to become part-owners in our mission. Let’s redefine what it means to be a guest, together.
  • 401k plan — Save for your future with a 410k plan offering.
  • Unlimited Paid Time Off (PTO) — Enjoy life away from work to be inspired and fully recharge with unlimited paid time off.
  • Annual ResortPass credit — Our mission is to bring delight and relaxation to people around the world; including our employees! Access private beaches, deluxe saunas, awesome pools, and much more with your annual credit.
    • Ready to apply?
    You'll be redirected to ResortPass's application page.

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