Customer Account Manager, Aerospace Services

Job Details: Job Location: USA - Mason East - Mason, OH, Salary Range: Undisclosed, Customer Account Manager, Services Mason, Ohio Reports to: Service Station Manager 🔐 U.S. Citizen, U.S. Person, Or Immigration Status Requirements RH Aero Systems is setting the standard for aviation support equipment and services. Through our Candidate must be a US citizen to meet the eligibility criteria for this position. 🌐 Who We Are? RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com. 🚀 Why Join Us? Own the customer relationship from quotation through delivery. RH Aero Systems is seeking a Customer Account Manager to serve as a trusted partner to leading aerospace OEM customers. You will coordinate across Engineering, Quality, Sourcing, Operations, and Program Management to resolve complex issues, improve delivery performance, and ensure customers receive responsive, high-quality support throughout the order lifecycle. ⚙️ What You Will Do? Own the day-to-day relationship with assigned aerospace OEM customers, serving as their primary contact from quotation through shipment. Coordinate with Engineering, Quality, Sourcing, Operations, Technicians, and Program Management to resolve order, product, quality, and delivery issues. Monitor customer and operational performance, identify recurring concerns, and lead actions that improve service, delivery, and customer satisfaction. Review purchase orders and contracts for alignment with agreed commercial terms and customer requirements. Provide clear order-status communication and maintain accurate quotation, order, and shipment information in Epicor. Represent the voice of the customer internally while balancing customer expectations with operational and business priorities. Qualifications: 🎯 What You Will Bring? Required 3–5 years of experience in B2B customer service, account management, customer operations, sales support, or customer success. Experience coordinating customer requirements across multiple internal functions. Strong written and verbal communication, issue resolution, and customer relationship skills. Experience using ERP, CRM, or order-management systems. Ability to manage multiple customer priorities, open issues, and deadlines with accuracy and follow-through. Ability to work onsite in Mason, Ohio. Preferred Bachelor’s degree in Business, Communications, Supply Chain, Customer Experience, or a related field. Experience supporting aerospace, aviation, MRO, industrial, or manufacturing customers. Experience working with OEM customers or in a global, multi-site environment. Experience with Epicor or another manufacturing ERP system. Familiarity with purchase orders, contracts, quotations, and order-to-delivery processes. 🌟 Benefits and Additional Information We offer a comprehensive benefits package designed to support our team’s health, financial security, and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits. We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company participates in E-Verify as required by law.