Resident Relations Specialist

Omaha, NEOnsiteFull TimePosted 1 month ago

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Required skills

customer service
lease agreements
property management systems
Microsoft Office
organizational abilities
communication skills
confidential information
detail-oriented
task-driven

Nice to have

associate's degree

Role summary

We are seeking a detail-oriented and organized Resident Relations Specialist to build positive relationships with residents and ensure compliance with lease agreements. This role involves handling resident inquiries via phone, email, and written correspondence, coordinating with internal teams to resolve issues, and accurately documenting interactions in property management systems. The ideal candidate will possess excellent communication, problem-solving, and organizational skills, proficiency in Microsoft Office and property management software, and the ability to handle confidential information with discretion in a fast-paced, in-office environment. A minimum of two years of customer service experience is required.

Overview

We are seeking a detail-oriented and organized Resident Relations Specialist to join our team. Are you dedicated enough to take the time to exceed customer expectations, but disciplined enough to keep up in a fast paced environment? Our Resident Relations Specialist will focus on building positive relationships with current residents while regulating the compliance of lease agreements.

Be a part of the team that develops and manages the best Class A communities in the Midwest! As a leader in the national owner / developer industry of luxury multi-family communities and commercial properties, we strive to cultivate a fun, productive, and exciting work environment with top benefits where hard work is recognized and rewarded. Teamwork is at the core of our culture, and we are always seeking talented individuals to join our winning team!

Responsibilities

What We Offer

Competitive compensation package
401(k)/401(k) match
- Traditional & Roth
Dental Insurance
Employee Discounts
Flexible Spending Account
Health Insurance
Paid Time Off
Referral Program
Vision Insurance
Career growth opportunities
Access to fitness centers and pools
College Savings Plan
Life Insurance
Disability Insurance
Employee Assistance Program

About The Role

Field inquiries from residents via phone, email, and written correspondence
Respond to resident inquiries and concerns while ensuring compliance with lease terms
Coordinate with maintenance, leasing, and management teams to resolve resident issues efficiently
Accurately document resident interactions, complaints, and resolutions in property management systems
This position requires a high level of diplomacy and strict confidentiality

Qualifications

High school diploma or equivalent required; associate’s or bachelor’s degree preferred
Minimum of two years of customer service experience required
Excellent verbal and written communication skills
Strong problem-solving and organizational abilities
Proficiency in Microsoft Office and property management software, or the ability to learn quickly
Detail-oriented, well-organized, and highly task-driven
Comfortable working in a fast-paced environment
Ability to handle confidential information with discretion and professionalism
Note: This position is in-office (not remote)
No Third Parties

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