Assistant Front End Manager
Required skills
- front end experience
- cash register
- customer relations
- sales program
- security procedures
- cash handling
- Nevada County/State laws
- tobacco products
- alcohol sales
Nice to have
- team leadership
- inventory management
- budget adherence
Role summary
This role is responsible for managing the front-end operations of a retail store, ensuring excellent customer service, maintaining high team morale, and overseeing cash handling and security procedures. The Assistant Front End Manager will assist in managing supplies, ensuring accurate sales program execution, and adhering to all company policies and relevant state laws, including those related to tobacco and alcohol sales. The position requires previous front-end experience and the ability to apply common sense to resolve team member and guest concerns.
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty with accuracy and maintain a high level of productivity. The requirements listed below are representative of the knowledge, skill and/or ability required. Possible ‘Reasonable Accommodations’ will be researched to determine if any are available to enable individuals with disabilities to perform any essential job duties.
Exhibit and develop maximum customer relations through friendly and courteous behavior.
Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
Maintain good working relationships with other department managers with the objective of improving sales storewide.
Comply with all company policies, programs and directives as specified in the Code of Conduct.
Provide professional examples for other store team members to follow.
Is aware of Ad items, special prices, coupon deals or other features that apply to the store’s sales program. Always communicates the information to the front-end. Immediately notifies proper personnel of any pricing errors or items not found in file.
Continually observes the front-end for proper coverage during high volume times and ensures additional help as needed. Helps whenever needed and has the ability to operate the cash register efficiently, bag our guest’s purchases and perform all related checkout procedures in a fast, friendly, and accurate manner.
Assists in ensuring the availability, control, and proper use of front-end supplies as: bags, register tapes, office forms, cleaning supplies, etc. within established budgets and guidelines.
Ensures timely pick-up, control, accuracy, and security of the cash register and safe
Is knowledgeable and capable of implementing all related security and cash drawer accounting procedures as outlined by company policies. Follows company policy in opening and closing the store.
(NV) Be aware of and adhere to the Nevada County/State laws and store policies regarding the front ‘slot’ areas. Ensure guests receive prompt and accurate change and maintain proper control of these funds. *Must be 21 or older to assist in slot areas.
Requirements
EXPERIENCE
Must have previous front end experience.
MINIMUM AGE:
21 years of age. 21 years of age required to sell tobacco products and/or alcohol and supervise the sales for all under 21.
REASON ABILITY:
Ability to apply common sense understanding to instructions furnished in written, oral, or diagram form or when helping resolve a team member or guest concern.
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