General Manager
Required skills
- sales
- membership growth
- member attrition
- Sales Associates
- instructors
- revenue streams
- retail
- private training
- teacher training
- English fluency
Nice to have
- fitness sales experience
- personal sales
- training Sales Associates
- fast changing environment
- good judgement
- passion for fitness
Role summary
Riser Fitness, a large multi-unit developer of Club Pilates franchises, is seeking a General Manager for its boutique fitness studio. The General Manager will oversee all studio operations, including sales, staff management, and membership growth. This role requires a strong background in retail/service sales, with at least 2 years of experience, and the ability to drive revenue across multiple streams. Key responsibilities include leading sales efforts, hiring and training staff, managing schedules, inventory, and marketing campaigns. The ideal candidate will possess excellent communication, interpersonal, and data management skills, with a passion for fitness and a proven ability to manage and improve studio performance.
ABOUT US:
Be a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment!
With over 100 locations, Riser Fitness is one of the nation's largest multi-unit developers of the Club Pilates franchise system as well as one of the longest operating franchisees in the country.
POSITION:
The General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition. The General Manager will hire, train and manage Sales Associates within their studio.
The General Manager will utilize discretion and independent judgment in managing the studio and directing the work of employees.
Position Type: Full Time
REQUIREMENTS:
- 2+ years of retail/service sales or fitness sales experience.
- Confident in generating personal sales and training Sales Associates in sales
- Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
- Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
- Ability to excel in a fast changing, diverse environment.
- Ability to recognize areas of improvement and make changes using good judgement.
- An affinity and passion for fitness.
- Solid writing and grammar skills.
- Highly organized, proficient in data management, ability to prioritize and meet deadlines.
- Professional, punctual, reliable and neat.
- Strong attention to detail and accuracy.
- Trustworthy and ability to handle confidential information.
- Ability to work harmoniously with co-workers, clients and the general public.
- Proficiency with computers and Studio software.
RESPONSIBILITIES:
- Lead generation including Grass Roots Marketing and Networking
- Implement sales process to schedule prospects into Intro classes
- Membership sales
- Manage staff schedule
- Ensure that studio retail/products are stocked with accurate inventory counts
- Train and Supervise Sales Associates
- Hire/Manage instructors at the studio
- Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
- Review instructor evaluations and assist in mentorship/disciplinary action as needed
- Independently make decisions related to high level customer service
- Collect out-standing dues
- Maintain cleanliness and organization of the Pilates Studio
- Enforce Club Pilates policies and procedures
- Ensure all forms, administrative supplies, and studio literature is stocked and visible
- Schedule and participate in networking/community events and studio promotions
- Strategically manage marketing campaigns to generate leads for the studio
BENEFITS AND PERKS:
- Starting Base Salary - $70,304
- $70,304-$88,304 potential total comp including bonuses
- Monthly performance bonus opportunities up to $18,000 annually
- Health Benefits
- 401K
- Paid Time Off
- Unlimited growth potential within the company
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