Crisis Care Manager

Job Details: Level: Experienced, Job Location: New Mexico Solutions Santa Fe - Santa Fe, NM, Position Type: Full Time, Education Level: High School/GED, Salary Range: $24.70 - $27.16Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Health Care, New Mexico Solutions is seeking a Care Manager to join our Crisis Center team in Santa Fe! In this role, you’ll support individuals experiencing behavioral health crises through care coordination, service planning, and connection to community resources. Available Hours: Monday–Friday or Monday–Thursday, with shifts ending at 8 p.m. Full-Time: Five 8-hour shifts (12 p.m.–8 p.m.) or four 10-hour shifts (10 a.m.–8 p.m.). Part-Time: Flexible evening hours, with shifts starting as late as 4 p.m. and ending at 8 p.m. Why Choose New Mexico Solutions? New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact. We offer: Competitive pay Comprehensive benefits (health, dental, vision, Telehealth) Paid time off + 9 holidays Retirement plan options Tuition reimbursement + free CEUs Clinical supervision Wellness & employee assistance programs Mileage reimbursement for work related travel Public Service Loan Forgiveness (PSLF) - eligible employer Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program Essential Functions: Participates as an active treatment team member providing crisis services, modeling effective crisis services, and assisting other staff in learning to provide crisis services to individuals in with mental health and substance use issues as evidenced by: Engaging and developing rapport with individuals in crisis situations presenting with a variety of symptoms/presentations. Demonstrating the ability to recognize and assess client risk of danger to self or others and provide appropriate responses to the situation. Demonstrating ability to de-escalate immediate crisis, assess client needs, and develop treatment plans to address those needs. Ability to develop safety and after care plans to reduce future crisis. Coordinating and collaborating with community resources to meet client needs. Participating in on-call coverage and responding to on-call incidents in a manner that meets contract requirements and timelines. Providing training, modeling, and coaching related to case management and crisis support to new staff members. Providing support to supervisor(s) in coordinating activities of case managers to ensure effective coverage and service delivery for clients. Acting as agency contact for community partners (when assigned) to promote effective coordination of care. Service Team Approach: Participates as an active treatment team member serving individuals with mental health and substance use issues as evidenced by: Demonstrating the ability to recognize and identify symptoms of mental illness and substance use. Participating as a member of a multi-disciplinary team approach to treatment and recovery. Outreach, Engagement, Follow-Up: Provides comprehensive outreach, engagement, and follow up to assigned individuals as evidenced by: Providing comprehensive outreach and follow up to all assigned individuals including contact attempts over the phone, in-person, in the home etc. Demonstrating the ability to engage and develop rapport with individuals presenting with a variety of symptoms/presentations. Cultural Competence and Diversity: Provides culturally appropriate services to diverse populations as evidenced by: Providing services that are person-centered. Providing services that are culturally relevant. Providing a non-judgmental, open, and welcoming approach to diverse populations. Documentation: Completed documentation that meets identified expectations as evidenced by: Documenting all services provided within expected time frames. Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations. Documenting all services provided in a manner that is person-centered and meets quality improvement goals. Efficiency and Productivity: Consistently meeting established productivity standards as evidenced by: Demonstrating excellent organizational skills. Demonstrating effective use of time management techniques. Demonstrating the use of effective engagement skills. Consistently meeting established productivity standards. Staff Development Activities: Participates in staff development activities to increase skills and professional development as evidenced by: Participating in and completing all required trainings in an accurate and timely manner. Identifying and requesting training or skill enhancement opportunities. Engaging in cross-training activities with other team members. Attending and participating in required meetings and supervision sessions and implementing supervisory feedback in work performance. Demonstrates the ability to apply supervisory recommendations to work performance. Qualifications: Education and Experience: Minimum Education Criteria: High School Diploma or GED with a minimum of 2 years of relevant experience working with the target population. Experience: Dependent on type of education, as determined by hiring manager. Knowledge and Skills: Demonstrated success in the following areas: Ability to manage time to meet all deadlines. Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately. Good verbal and written skills. Bilingual (English/Spanish) differential is available.