Resident Experience Coordinator
Required skills
- full-time
- weekend shifts
- night shifts
Nice to have
- hospitality experience
Role summary
North Crossing seeks a Resident Experience Coordinator for its luxury residential community in Hartford, CT. This role is responsible for creating a welcoming atmosphere, assisting residents, and providing tours to prospective renters. The coordinator will act as an ambassador for the brand, plan resident events, coordinate with leasing administrators, assist with move-ins, monitor maintenance needs, handle inquiries, manage mail and packages, and enforce community rules. The position requires weekend and/or night shifts and offers training. A background in hospitality is preferred.
About North Crossing-Hartford
North Crossing – Hartford, CT is a premier luxury residential community in downtown Hartford, featuring The Portrait and The Pennant—two upscale apartment communities that combine modern design, exceptional amenities, and hospitality-inspired service. Located steps from Dunkin’ Park, dining, entertainment, and major employers, North Crossing offers residents an elevated urban lifestyle while providing team members with the opportunity to create outstanding living experiences through exceptional service, teamwork, and a commitment to excellence.
Our commitment to excellence starts with our people. Every interaction—whether welcoming prospective residents, supporting current residents, maintaining our beautiful community, or ensuring seamless daily operations—helps create an outstanding living experience. We believe exceptional customer service, attention to detail, and teamwork are the foundation of everything we do.
Role Summary:
The Resident Experience Coordinator creates a welcoming atmosphere, assists residents, and provides tours for new prospects. This role enhances the luxury apartment experience by applying RMS Companies' hospitality expertise to create a hotel-like experience for renters.
Role Responsibilities:
- Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand
- Plan and host resident events
- Give tours of the building and units to prospective renters – both walk-ins and appointments
- Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies
- Assist and welcome residents moving into the building
- Monitor the building for maintenance needs and communicate to Maintenance Staff
- Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information
- Work with the back-office staff on any payment issues
- Organize mail & packages
- Monitor parking garage
- Enforce community rules
- Establish partnerships and engage the local community
- Handle ad-hoc tasks as needed
Role Requirements:
- Hospitality experience preferred
- Outgoing personality
- Positive energy and willingness to learn
- Training will be provided
- This is a full-time position, and candidates will be required to work weekend and/or night shifts
RMS is an Affirmative Action/Equal Opportunity Employer
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