RiseMe
Roadie logo
Roadie Verified
Logistics, On-demand Delivery, Transportation, E-commerce

Associate Billing Specialist

RemoteRemoteFull TimeEntry-level (exp-based)Posted 24 days ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

  • billing
  • accounting
  • finance
  • customer support
  • Excel
  • Google Sheets
  • basic formulas
  • sorting
  • filtering
  • new systems

Nice to have

  • billing systems
  • ERP systems
  • contracts
  • rates
  • billing terms
  • process improvement

Role summary

Roadie is seeking an Associate Billing Specialist to prepare, review, and process customer invoices, ensuring accuracy and supporting timely payments. This role involves collaborating with Finance, Operations, Support, and Sales to address billing inquiries, investigate discrepancies, and maintain organized billing records. The ideal candidate has 1+ years of experience in billing, accounting, or a related field, strong attention to detail, proficiency in Excel or Google Sheets, and a problem-solving mindset. Familiarity with billing or ERP systems and process improvement suggestions are a plus. This is a remote, full-time position.

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com.

The Associate Billing Specialist will help prepare, review, and process accurate customer invoices while supporting timely payments and organized billing records. You’ll work closely with Finance, Operations, Support, and Sales to answer billing questions, investigate discrepancies, and keep billing processes running smoothly. This role is a great opportunity for someone who enjoys working with numbers, solving problems, and building their skills in billing and finance.

What You’ll Do

  • Help keep billing running smoothly by preparing and reviewing customer invoices for accuracy and completeness
  • Research billing discrepancies and customer questions, resolving routine issues and escalating more complex concerns
  • Work with Finance, Operations, Support, and Sales to answer billing questions and support a positive customer experience
  • Suggest improvements to day-to-day billing tools, processes, and workflows
  • Review contracts, rates, and billing terms with guidance to verify customer charges
  • Check billing data, flag discrepancies, and help correct errors
  • Respond to routine customer billing questions and assist with resolving disputes
  • Maintain organized, accurate billing records and supporting documentation
  • Process approved adjustments, credits, and refunds following established procedures
  • Assist with accounts receivable, payment reminders, and follow-up on overdue balances
  • Follow established billing procedures, company policies, and applicable requirements

    • What You Bring

  • 1+ years of experience in billing, accounting, finance, customer support, or a related role; relevant coursework or internships are welcome
  • Strong attention to detail and the ability to work accurately with numbers and data
  • Working knowledge of Excel or Google Sheets, including basic formulas, sorting, and filtering
  • Comfort learning new systems and tools; familiarity with billing or ERP systems is a plus
  • Clear communication skills and a collaborative approach to working with customers and internal teams
  • Strong organizational skills and the ability to manage multiple tasks and meet deadlines
  • Curiosity, a problem-solving mindset, and a willingness to learn in a fast-paced environment

    • Why Roadie?

  • Competitive compensation packages
  • 100% covered health insurance premiums for yourself
  • 401k with company match
  • Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
  • Flexible work schedule with unlimited PTO
  • Monthly 3-day weekends
  • Monthly WFH stipend
  • The technology you need to get the job done

    • This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.

    Ready to apply?
    You'll be redirected to Roadie's application page.

    Similar roles

    See how RiseMe works

    Match, tailor, and prep so you send fewer applications and land more interviews.