Cx Specialist I

Quinter, KSOnsiteFull TimeEntry-level (exp-based)$16–$20 /hrPosted 13 days ago

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Required skills

customer service
sales
recommend solutions
multitask
computers
office systems
sales goals
performance expectations
customer data privacy

Nice to have

positive attitude
team-oriented

Role summary

Nex-Tech is seeking a motivated Customer Experience Specialist for its Quinter and Hoxie locations. This role involves supporting customers across products and services, recommending solutions, processing transactions, and ensuring a positive customer journey. The ideal candidate enjoys helping others, building relationships, and driving sales in a fast-paced environment. Responsibilities include sales and promotion of Nex-Tech products, assisting with inquiries, processing orders and payments, resolving issues, and maintaining compliance with data privacy regulations. A high school diploma and one year of customer service or sales experience are required.

Great customer experiences start with great people, and that could be you! We’re looking for a motivated, customer-focused Customer Experience Specialist who enjoys helping others, building relationships, and finding the right solutions. In this role, you’ll support customers across our products and services, recommend solutions that fit their needs, process transactions, and create a positive experience from start to finish. This position serves both our Quinter and Hoxie locations, working in Quinter Monday, Wednesday, and Friday and Hoxie Tuesday and Thursday. If you enjoy connecting with people, driving sales, and working in a fast-paced environment, this could be a great fit for you.

What You'll Do:

• Sell and promote Nex-Tech and Nex-Tech Wireless products and services
• Assist customers with questions about products, services, pricing, and features
• Process service orders, upgrades, disconnects, and number ports
• Accept and post customer payments and assist with billing inquiries
• Resolve customer issues or escalate as needed
• Support account maintenance and documentation processes
• Maintain compliance with customer data privacy regulations

What You Bring:

• Strong customer service and sales skills
• Ability to recommend solutions based on customer needs
• Strong communication and problem-solving abilities
• Attention to detail and ability to multitask
• Working knowledge of computers and office systems
• Positive attitude and team-oriented mindset
• Ability to meet sales goals and performance expectations

Education & Experience:

High school diploma or equivalent plus one year of customer service, sales, or related experience.

Why Nex-Tech?

• Earning Potential: Base pay + commission opportunities

• 401(k): 4% flat company contribution + up to 6% match
• Insurance: Full Health, Vision, and Dental coverage
• Time Off: Paid vacation and sick leave
• Perks: Free Nex-Tech Internet and service discounts
• Bonus: Performance-based increases and profit-sharing
• Support: Training and development opportunities

Grow Your Career at Nex-Tech!

Build your career in customer experience while helping customers stay connected with the latest technology.

Nex-Tech is an equal opportunity provider and employer.

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