SVP, Pharmacy Relations
Required skills
- pharmacy relations
- account management
- client success
- partner relationship management
- team leadership
- contract negotiation
- strategic planning
- retention
- organic growth
- enterprise accounts
Nice to have
- PharmD
- healthcare compliance
- pharmacy operations
- product strategy
- business development
- pricing sophistication
Role summary
RxSense is seeking an SVP of Pharmacy Relations to lead and grow its pharmacy partnerships. This role is responsible for partner retention, satisfaction, and organic growth across retail, mail, and specialty contracting. The SVP will manage a team of account managers, focusing on relationship strategy and growth opportunities. Key responsibilities include implementing a proactive engagement model, building senior-level relationships, identifying growth opportunities, and leading/coaching the team. Success will be measured by a scalable engagement model, documented account plans, a high-functioning team, advanced growth opportunities, and a strong feedback loop to product development. A Bachelor's degree is required, with a PharmD or MBA preferred, along with 8+ years of experience in account management, client success, or partner relations, ideally in healthcare or retail pharmacy.
We are a healthcare technology company that provides platforms and solutions to improve the management and access of cost-effective pharmacy benefits. Our technology helps enterprise and partnership clients simplify their businesses and helps consumers save on prescriptions.
As a leader in SaaS technology for healthcare, we offer innovative solutions with integrated intelligence on a single enterprise platform that connects the pharmacy ecosystem. With our expertise and modern, modular platform, our partners use real-time data to transform their business performance and optimize their innovative models in the marketplace.
Position summary
The SVP of Pharmacy Relations sets the standard for how RxSense engages, retains, and grows its pharmacy relationships and brings consistency to how RxSense discount card brands and account managers serve our pharmacy clients. This role is responsible for partner retention, satisfaction, and organic growth across RxSense's portfolio of pharmacy relationships, and all facets of retail, mail and specialty contracting across all business segments (cash and funded).
You will lead a small team of account and relationship managers and partner closely with the pricing, contracting, and reconciliation teams who will continue to own those functions, so the SVP can focus on the relationship, the strategy, and the growth opportunity. This is a highly visible role with regular exposure to RxSense executive leadership and to senior leaders throughout the retail pharmacy industry.
Key responsibilities
Proactive account management
Strategic alignment
Growth and opportunity identification
Team leadership
Feedback and innovation loop
What success looks like
A consistent and scalable engagement model in place across all assigned pharmacy partners.
Documented account plans and a regular business review cadence for every partner.
A high-functioning Pharmacy Relations team with clear roles, coaching, and standardized reporting.
At least one organic growth or expansion opportunity identified and advanced per major partner.
A working feedback channel from partners into RxSense's product roadmap.
Qualifications
RxSense believes that a diverse workforce is a more talented and productive workforce. As such, we are an Equal Opportunity and Affirmative Action employer. Our recruitment process is free from discriminatory hiring practices and all qualified applicants are considered for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Neither will qualified applicants be discriminated against on the basis of disability or protected veteran status. We believe in the strength of the collaboration, creativity and sense of community a diverse workforce brings.
