Collections Specialist

Collections Specialist Location: Milledgeville, GA 31061 Job Summary We are seeking a detail-oriented and motivated Collections Specialist to join our team in Milledgeville, GA. The ideal candidate will be responsible for managing overdue accounts, contacting customers to collect payments, and maintaining accurate records of collection activities. This role requires excellent communication skills, a professional demeanor, and the ability to work independently to ensure timely resolution of outstanding balances. Key Responsibilities

• Contact customers via phone, email, or mail to collect overdue payments.
• Negotiate payment plans and settlements with customers when necessary.
• Maintain accurate and up-to-date records of collection activities and customer interactions.
• Collaborate with internal departments to resolve billing disputes and discrepancies.
• Monitor accounts to identify delinquent payments and take appropriate follow-up actions.
• Prepare reports on collection status and progress for management review.
• Ensure compliance with company policies and relevant laws and regulations related to collections.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in collections, accounts receivable, or a related field is a plus.
• Strong communication and negotiation skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficient in Microsoft Office Suite and experience with collections software or CRM systems.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and as part of a team.