Security Manager - The Ritz-Carlton

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests have every chance to explore the city—from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet the true foundation of a memorable luxury experience is the peace of mind guests feel from the moment they arrive. 

As a Security Manager, you play a critical leadership role in protecting our guests, our Ladies and Gentlemen, and our property while maintaining the discreet, polished atmosphere expected at The Ritz-Carlton. Through strong operational oversight, proactive risk management, and a calm, confident presence, you ensure safety and security procedures are upheld with the highest standards. Whether overseeing emergency preparedness, managing incident response, coordinating with local authorities, or leading a team committed to vigilance and service, you help create an environment where hospitality can flourish without interruption. 

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled professionals. As one of our Ladies and Gentlemen, you will embody the values that define the world’s finest luxury brand. In a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be empowered to lead with integrity, protect what matters most, and work alongside your fellow leaders to bring special moments to life for our guests and each other. 

Job Overview

Develop and implement the safety, security and emergency plans and programs for the hotel and peripheries through the supervision of the Security staff, training of the hotel staff, investigations and coordination of activities with outside agencies to ensure a safe/secure experience for the guests and staff, protect hotel assets and minimize liabilities and losses.

Responsibilities

• Investigate, analyze and report on all incidents and accidents; coordinate activities and liaise with local and federal law enforcement agencies, fire companies and insurance agencies to resolve problems, ensure a safe environment for guests and staff and a quality guest experience.
• Develop safety, security and emergency procedures/action plans for the hotel and peripheries and monitor program implementation within corporate guidelines to protect guests and staff, secure the assets and minimize losses.
• Monitor and control the maintenance and repair of safety related equipment to ensure constant emergency readiness.
• Train the hotel staff on first aid, CPR, fire prevention, safety and equipment, accident prevention, security and emergency procedures.

Qualifications

Education/Formal Training

One to two years of post-high school education or equivalent experience.

Experience

Minimum two years in security/loss prevention.

Previous experience in high end or luxury environments preferred.

Knowledge/Skills

• Thorough knowledge of the security hospitality fields and the relating practices and procedures.
• Requires knowledge of hotel and company policies and procedures and the ability to determine a course of action based on these guidelines.
• Requires supervisory/management skills.
• Ability to perform CPR and first aid.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying may be necessary to carry people or equipment in emergency situations.
• Bending/kneeling would be necessary in administering CPR and First Aid.
• Mobility - would be necessary 100% of the time in responding to emergencies and patrolling the building.
• Continuous standing - would not be standing in one place for any extended length of time.
• Climbing - use stairs in responding to fire alarms.
• Able to communicate with employees, managers, guests; hear alarms.
• Able to do visual safety inspections.

Environment

Work inside 85% shift

Benefits

Independent PTO plan

Medical, dental, & vision insurance

Eligible to participate in the Company’s 401(k) program with employer matching

Flexible spending accounts options

Basic Life and AD&D insurance

Short-term disability options

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more

$75k - $85k/Annually