Community Engagement Specialist
Required skills
- Associate's degree
- 1 years’ experience
- administrative role
- community engagement
- Michigan driver’s license
- vehicle insurance
- disability issues
- IL philosophy
- communication skills
Nice to have
- Bachelor’s degree
- social work
- nursing
Role summary
Disability Network Washtenaw Monroe Livingston is seeking a Community Engagement Specialist to support community engagement efforts, build relationships with community members and partners, coordinate facility use, and assist with outreach and administrative tasks. This role serves as an ambassador for the organization, ensuring offices are welcoming and accessible. Responsibilities include front desk support, managing a loan closet, providing information and referral services, representing the organization at events, and planning community activities. A minimum of 1 year of experience in an administrative role and community engagement is required, along with an Associate's degree or a Community Health Worker certificate.
DISABILITY NETWORK WASHTENAW, MONROE, LIVINGSTON
Job Summary
Our client, Disability Network Washtenaw Monroe Livingston, is seeking a committed Community Engagement Specialist who supports our community engagement efforts while helping ensure the offices remain welcoming, accessible, and community-centered.
This position serves as a key ambassador for the organization by building relationships with community members and partner organizations, coordinating community use of our facilities, supporting outreach initiatives, and assisting with administrative and front desk operations as needed.
Responsibilities
Administrative & Front Desk Support
- Will be working out of the Ann Arbor office and servicing consumers in Washtenaw, Monroe, and Livingston Counties
- Answer calls for all three DNWML telephone numbers, route calls, and provide general information and maintain I&R rotation spreadsheet
- Greet visitors promptly, providing direction, and alert staff of arrivals
- Maintain, update, and post weekly the building room schedules and reservations for DNWML staff and other building tenants
- Opens and routes incoming mail; distributes correspondence and other material to department staff/faculty
- Establishes, maintains, processes, and/or updates files, records, and/or other documents, as assigned including Consumer Information File (CIF) archives
- Management of basic office supply inventory, processing office supplies for staff and printer status
- Responsible for Key Sign-In/Out documentation, key assignments and alarm codes, if applicable
- Assist with facility maintenance, as assigned
Loan Closet Coordinator – Washtenaw Office
- Track and sort inventory
- Maintain loan closet paperwork
- Handle and process item requests and complete required paperwork
- Receive donations, ensuring the item is clean and in working order prior to accepting, and complete required paperwork
Information & Referral Services
- Responds to in person and telephone inquiries from consumers to identify specific needs such as housing, benefits, food assistance, or financial aid
- Provide accurate and up-to-date information on public and private programs, directing consumers to the right agencies and/or programs.
- Respond to inquiries in a timely manner
- Collaborate with I&R team to share community resources and programs among the team and to maintain up-to-date information
Community Engagement
- Represent DNWML at community events, meetings, and public forums to raise awareness of our services and initiatives
- Build and maintain strong relationships with community organizations, local leaders, and key stakeholders
- Serve as a welcoming and knowledgeable ambassador for DNWML within the community
- Assist with coordinating and supporting outreach campaigns
- Plan, promote, and execute community events, workshops, and presentations
- Collaborate with internal teams to ensure programs and services are accessible and responsive to community needs
- Track outreach activities and outcomes; maintain records and submit event feedback
- Provide input and support for DNWML events, advocacy efforts, and community partnerships
- Identify opportunities for collaboration with schools, nonprofits, faith groups, and local businesses
- Distribute outreach materials to community hubs (libraries, clinics, schools, etc.)
- Stay current on community trends, opportunities, and challenges relevant to our work
- Reminder calls – fundraising & RSVP events
- Maintain Washtenaw Office program boards and quarterly recreation program list
- Point of contact for outreach events & organize/maintain outreach supplies
- All other duties as assigned
Requirements
- Bachelor’s degree in social work, nursing, health or human service-related field, and or a Community Health Worker certificate (preferred)
- Associate’s degree in social work, nursing, health or human service-related field, and or a Community Health Worker certificate (required)
- Minimum of 1 years’ experience in an administrative role and community engagement (required)
- Valid Michigan driver’s license and proof of vehicle insurance
- Personal experience with disability and/or knowledge of disability issues and the consumer/community-based IL philosophy
- Possesses strong communication skills
- Must be able to sit for extended periods and lift objects weighing up to 50 pounds
Perks/Benefits
- Competitive Hourly rate
- Health & Wellness Programs
- Retirement Accounts
- Paid Time Off
- Positive Work Culture Supporting Professional Growth
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