Specialist - Employee Experience

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The Specialist - Employee Experience plays a key role in fostering a positive and productive work environment by supporting the development and execution of employee engagement initiatives. This role combines administrative tasks with creative thinking to keep employees happy and motivated.

Job title:

Specialist - Employee Experience

Job Description:

As a member of the Human Resources team, the Specialist - Employee Experience acts as an information and engagement source supporting the new hire process while promoting the Sagility vision, mission and values.

Key areas of responsibility:

• Assist with onboarding new hires and ensuring they feel welcome and integrated into the company culture.
• Entrench in early employee life cycle on a regular basis to impact the employee experience, promote the Sagility culture, and to gauge issues leading to attrition.
• Serve as a point of contact to the employee to find and resolve any needs that may come up prior to joining.
• Conduct Focus Groups to gather feedback from employees to understand their needs and interests and use this information to shape future engagement efforts including reporting to departmental leaders.
• Maintain up to date class lists and data trackers on a daily basis.
• Meet Key Performance Indicators (KPIs).
• Actively inspect employee photo ID validation throughout the tech check and onboarding processes to ensure compliance requirements.
• Coordinate with the appropriate department to alert them if there are at-risk classes proactively.
• Coordinate engagement of functional teams during training.
• Model Rewards and Recognition for achievements, exceptional work etc.
• Coordinate and ensure personal contact via phone, email or text for any no call no show employees during the onboarding process.
• Conduct and update the welcoming and new hire orientation program to ensure positive feedback.
• Manage and deliver New Hire Orientation and presentation materials.
• Educate all new hire on the VoE program and communications.
• Act as a cultural role model and drive accountability for exhibiting behaviours aligned to our core values.
• The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned. In addition to the above, all Sagility employees are expected to:
• Promote teamwork and cooperative effort.
• Help train and give guidance to other Sagility employees.
• Maintain a clean, safe, and unobstructed work area, and practice good safety habits.
• Provide internal and external customers with the highest quality service.

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

Work@Home USAUnited States of America

Originally posted on Himalayas