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UX Designer

United StatesHybridFull TimePosted 2 months agoVisa sponsorship available

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Role summary

Salesforce's Product UX organization is seeking a Product Designer for the Marketing Cloud team. This role involves crafting enterprise and consumer products, establishing new design patterns, and partnering with cross-functional teams to create human-centered experiences. The designer will lead initiatives to support marketers across various enterprise scales, focusing on AI-enhanced marketing campaigns. Responsibilities include gathering customer insights, visioning, prototyping, and collaborating with product owners, engineers, and researchers. The position requires expertise in user-centered design, design systems, and proficiency with tools like Figma, with a strong emphasis on accessibility and inclusivity. A minimum of 4 years of experience in software product design is required.

### Who you are
- This role requires extensive collaboration across a wide number of product and technology partners as a key stakeholder in our release roadmap
- The ideal candidate will have deep expertise working with key marketing personas and jobs to be done
- If you want to use your UX skills to inspire teams, create amazing experiences, and transform the way business gets done—while building at scale for millions of customers—join us!
- 4+ years of experience designing and delivering software products from start to finish as part of a cross-functional team
- Ability to deliver solutions on time independently and with on-site and distributed teams
- Deep understanding of user-centered design methods and best practices, and experience using analytics and research to drive decisions and develop product iterations
- Ability to explore ideas, persuade, and build consensus on fast-moving projects with varying degrees of ambiguity and deadlines
- Capability to deliver original, high-quality design work that is conceptually strong, meets business needs, and is at the right level of fidelity for each phase of a project
- Strong communication and active listening skills, with an ability to build and develop close, trusting relationships with a wide variety of stakeholders across product and engineering
- Familiar with managing large design initiatives, including managing competing priorities
- Demonstrated desire to continually improve on processes
- Can design and think in design systems, not just single-purpose apps
- Can consider how a design impacts ethics and equality, and have the conviction to speak up if veering off course
- Expert knowledge of current design tools, such as Figma, along with an ability to learn new tools
- BA/BS or MA/MS in a design-related field, or equivalent experience

### What the job involves
- Salesforce’s Product UX organization is hiring a Product Designer to join the Marketing Cloud team
- We craft Salesforce’s enterprise and consumer products, establish new design patterns and guidelines, and partner with cross-disciplinary teams to create human-centered experiences
- This is an opportunity to solve meaningful problems at scale, design for inclusivity and accessibility, and make life better for our users and customers
- The Marketing Cloud empowers leading brands to Learn, Plan, Build, and Run successful digital marketing campaigns for leading brands around the world
- Through a combined focus on audiences, messaging channels, personalization and automation, we help the world's most sophisticated marketing organizations deliver highly personalized experiences and customer journeys
- As a Product Designer, you will build upon the world’s #1 Marketing Platform, leading design initiatives to support marketers within SMB, mid size and large scale enterprises
- The experiences you craft will be centralized around marketing campaigns, with AI enhancing every step
- You will build our product and feature vision and enhance our existing features by leveraging your skills in visualization, influence, and empathy
- You'll immerse yourself in the end-to-end experience, creating design artifacts to communicate ideas and direction
- As a member of our curious, highly collaborative, and motivated User Experience team, you will be involved at all levels of the product development process: from gathering customer insights, future-visioning, and prototyping through implementation and testing
- You'll have the opportunity to make an impact by creating exceptional design solutions and establishing new design patterns and paradigms
- Collaborate closely with product owners, engineers, and user research teams to create a vision for your product area
- Serve as a bridge linking design, product, engineering, and marketing teams
- Oversee multiple web and mobile application features, interfaces, and experiences
- Communicate clear and compelling ideas to a wide range of key stakeholders using documentation, reviews, and presentations
- Produce wireframes, storyboards, concepts, and other collateral to help communicate research results and make the case for new ideas
- Create designs that adhere to and extend the existing style guide and design system
- Generate detailed final design specs that inspire accurate developer builds
- Work with developers and quality experts to deliver a polished final product
- Promote and educate others on new interface guidelines and design patterns
- Mentor new design staff
- Develop software that is global in reach, universal in design, and designed for users of multiple languages and abilities
- Advocate for accessibility through encouraging product and engineering management to prioritize accessible features and bug fixes
- Support the vision for a product’s creative identity, articulates it clearly and convincingly, and guide the team through its implementation

### The application process
- Please submit a résumé with links to your portfolio. Submissions without portfolios or work samples will not be considered

### Benefits
- Medical Care
- Life Insurance
- Retirement Savings
- Employee Assistance Programs
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

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