Fulfillment and Logistics Manager

Your Role

The Fulfillment & Logistics Manager owns how our products get from the factory to the customer's door. You'll run inbound freight from our suppliers, keep our 3PL and warehouse partners performing, support Amazon FBA and AWD inventory flow, and make sure orders ship accurately, quickly, and at the right cost.

This role reports to the Director of Operations and is a hands-on role spanning freight management, 3PL oversight and Amazon inbound operations. The position partners closely with procurement, customer experience, and finance, and will play a key role in building scalable fulfillment operations as the business grows.

Responsibilities and Duties

Inbound freight and import

• Manage shipping partners, including rate negotiation and performance reviews
• Track shipments from origin to warehouse and get ahead of delays before they become stockouts
• Partner with trade compliance to keep entries, HTS classifications, and import documentation accurate

D2C & B2B fulfillment and warehouse partners

• Own the relationship with our 3PL and warehouse partners in New Jersey, Reno, and the UK
• Set and track KPIs such as order accuracy, on-time ship rate, dock-to-stock time, and cost per order
• Audit shipping and fulfillment invoices and dispute billing errors
• Managing inventory order planning and assemblies

Amazon Fulfillment

• Plan and execute FBA and AWD inbound shipments, including labeling, prep, and carton requirements
• Monitor inventory levels, storage limits, and capacity to avoid stockouts and excess fees

Systems, cost, and improvement

• Monitor inventory data for accuracy across platforms
• Build reporting on landed cost, freight spend, and fulfillment performance
• Find and deliver savings in carriers, packaging, freight modes, and warehouse workflows
• Write and maintain SOPs so our processes scale as volume grows

Qualifications and Skills

• Experience:
• • 4+ years in logistics, fulfillment, or supply chain operations, ideally at a consumer products or e-commerce brand
  • Hands-on experience managing international inbound freight, especially ocean freight from Asia
  • Experience managing 3PL relationships, setting SLAs, and holding partners accountable
  • Strong Excel or Google Sheets skills; comfortable building trackers and analyzing cost data
  • Startup / e-commerce experience or passion is a plus

• Interpersonal:
• • Detail-oriented operator who catches discrepancies before they become costly problems
  • Strong negotiator who builds productive, accountable relationships with forwarders, carriers, and 3PLs
  • Clear, proactive communicator across internal teams and overseas partners in different time zones
  • Composed problem-solver when shipments are delayed or inventory runs tight
  • Self-directed and adaptable in a lean, fast-moving environment

Applicants must be currently authorized to work in the United States on a full-time basis.

Hours and Compensation

The anticipated base compensation range for this role will be $95,000 - $115,000 annually, plus discretionary bonus and equity. Compensation will be commensurate with the candidate’s experience and local market rates.

• Job Type: Full-time
• Position will be based out of Culver City, Los Angeles (Tu. - Th. in office/Mo. & Fr. remote)

Benefits & Perks

• Option for fully paid medical, dental, and vision coverage
• Opportunity to contribute to 401k
• Unlimited PTO plus 11+ paid holidays
• Monthly wellness stipend
• Free Sans product!

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Sans is proud to be an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Sans believes in the power of building a diverse and culturally inclusive team. We seek candidates from all backgrounds to join our teams. We're driven to build a workplace based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Sans.