Strategic Account Manager, Contract Services - CRO & CDMO (US EST based)

About Sapio Sciences Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passionate about providing a best-in-class lab informatics platform and industry-specific solutions. Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform and a broad suite of purpose-built solutions. The Sapio platform makes it easy for scientists, laboratory, and bio/informatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting. Working at Sapio At Sapio, we’re not just building lab informatics solutions. We’re creating tools made for the scientist and motivated to make the world a better place. We understand that lab informatics is about more than managing data or connecting workflows. It’s about making life easier for the scientist and making scientific progress faster for everyone. Our platform delivers the levels of configurability, usability and insight that scientists have only ever dreamed of. We’re a team of scientists, developers and innovators who question convention and stay focused on what matters most - advancing drug discovery science. We challenge the status quo and respond to the needs at the heart of science with powerful solutions that are simple to use, effortless to evolve and downright easy to love. As part of the Sapio team, you’ll work in a collaborative and forward-thinking environment where your ideas are valued, your growth matters and your work makes a difference. We’re proud to partner with leading labs around the world, from ambitious start-ups to global organisations, who trust Sapio to support discovery, development and diagnostics with industry-first science-aware solutions.

About The Role

Contract research and manufacturing organizations run on data, and many still rely on tools that slow them down. As a Strategic Account Manager at Sapio, you’ll help CROs and CDMOs, along with pharma and biotech companies, change that.

You’ll lead long-term partnerships with these organizations. That means learning how each one operates, finding its biggest business problems, and showing how Sapio’s lab informatics platform solves them. You’ll own the full cycle, from first outreach through closing deals and growing accounts. You’ll work closely with Marketing, Solutions Consulting and Customer Success along the way.

What you’ll do

• Win new business and grow existing accounts by selling Sapio software and professional services to your assigned prospects and customers
• Meet and exceed your sales targets, and forecast your pipeline accurately
• Sell consultatively: get to know each customer’s goals, then recommend the right mix of Sapio products, configurations and services
• Build account and opportunity plans that bring Sapio’s teams together, from outbound campaigns through to closing
• Run discovery meetings and deliver compelling presentations and demos
• Represent your customers inside Sapio, making sure their needs shape our solutions
• Lead timely, high-quality proposals and quotes
• Partner with Customer Success to turn new customers into lasting relationships
• Help shape how Sapio positions itself in the contract services market, drawing on what you learn from customers
• Support lead generation through campaigns, events, territory planning and direct outreach
• Keep our CRM up to date with your activity, pipeline and account status

What you bring

• 5+ years of enterprise software sales in life sciences, with a track record of hitting quota
• Hands-on experience selling to CROs, CDMOs or pharma, including a solid understanding of how contract service providers operate, what drives their business and what technology they need
• A consultative selling style and a talent for building trusted, senior-level relationships
• Strong presentation, writing and communication skills
• The discipline to manage your own time and priorities while working remotely
• A proactive, team-first approach and comfort working with minimal direction
• Experience using a CRM and following a structured sales process
• Willingness to travel to customer sites, both regionally and internationally, as needed
• Based on the East Coast of the United States (required)

Nice to have

• Experience selling LIMS or ELN solutions
• Scientific knowledge across discovery, research, development, clinical or manufacturing
• An existing network in the CRO/CDMO industry and familiarity with contract services workflows and data needs
• Understanding of the different CRO and CDMO segments (e.g., preclinical/toxicology, bioanalytical, central labs, bioprocessing, fill-finish) and how their buying processes differ
• Experience building business cases or using value-engineering frameworks for enterprise software
• Knowledge of the competitive landscape and Sapio’s differentiators
• Curiosity about how AI is changing the lab, and experience using AI tools to work smarter

Compensation

• Base salary: $150,000–$170,000
• Variable compensation: this role has a 50/50 base-to-variable split, for on-target earnings (OTE) of about $320,000
• Final pay depends on experience and qualifications

Work environment

This role is remote and must be based on the East Coast of the United States, with travel as needed. The job involves extended computer work and occasionally lifting items up to 20 lbs. We provide reasonable accommodations to qualified individuals with disabilities.

Sapio Sciences is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our People At Sapio Sciences, our people are at the heart of everything we do. Our lab informatics solutions are powered not just by technology, but by a shared commitment to our core values—what we proudly call The Sapio Seven, aka EMBRACE: - Embrace the future - Make a difference - Be true partners - Remember why we’re here - Act with empathy - Commit to transparency - Excel in quality These values shape how we work, how we grow, and how we deliver impact for our clients every day. Reasonable Adjustments We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, at any stage across the application, interview & assessment processes then please let us know. We will work with you to support your needs in confidence. Diversity, Equity & Inclusion We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other status protected by law or regulation. We intend that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.