Senior Operations Implementation Manager
Required skills
- AI adoption
- AI integrations
- workflow automations
- streamline operations
- guest recovery
- quality assurance
- POS implementation
- foodservice operations
- hospitality operations
- financial targets
Nice to have
- SCEO Badge
- SCEO Camp
- 10 Item Checklist
- Quarterly Service Review
Role summary
Saxbys is seeking a Senior Operations Implementation Manager in Philadelphia, PA, for a hybrid role. This position focuses on optimizing cafe operations through process, systems, and AI-powered tools. The manager will own operational procedures, lead AI integrations, develop training, manage guest recovery, and ensure POS standardization. The ideal candidate has foodservice/hospitality experience, a knack for building scalable systems, and a passion for innovation and student development. The role offers a base salary of $72,000/year, bonus, benefits, and up to 25% travel.
Saxbys | Philadelphia, PA (Hybrid) | $72,000/year + Annual Bonus + Benefits | Up to 25% Travel
ABOUT THE ROLE
Saxbys is more than a cafe company — it's an Experiential Learning Platform. Every Saxbys cafe is operated by a Student CEO who runs the location as a real business: managing a team, driving profitability, and delivering an exceptional guest experience.
As our Senior Operations Implementation Manager, you'll own the processes, systems, and AI-powered tools that make it all run brilliantly — and that set our Student CEOs up to succeed. You're part operator, part innovator, part coach — and you thrive at the intersection of all three. Working cross-functionally, you'll ensure consistent implementation of all cafe processes, drive continuous improvement through feedback tools, and lead the development of AI integrations and automations that advance peak operational efficiency across the organization.
WHAT YOU'LL OWN
WHAT SUCCESS LOOKS LIKE
WHO YOU ARE
You've spent time in foodservice or hospitality operations — enough to understand what it actually takes to run a cafe, develop a team, and hit financial targets. But what sets you apart is what you've built above the cafe level: SOPs that stuck, training that landed, automations that saved real time. You're equally comfortable in a spreadsheet, a workflow builder, and a kickoff meeting — and you know how to translate messy operational realities into clean, scalable systems. You lead with hospitality, communicate with clarity, and you have examples that prove you don't wait to be handed AI tools — you go find them, or build them yourself.
WHAT'S REQUIRED
WHY SAXBYS
This isn't a typical operations role. You'll shape the systems, tools, and training that empower the next generation of business leaders — and see the direct impact of your work every day across our cafe network. Along with a $72,000 base salary, a performance bonus, and comprehensive benefits, you'll get a hybrid work environment and manageable travel (up to 25%) — plus the opportunity to do some of the most meaningful work of your career at a company that takes hospitality, innovation, and student development seriously.
Ready to build something great? Apply today!
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