REMOTE, DAYSHIFT - 2 Post Support (Audio Visual/AV Company)

JobTitle: Post Support – Audio Visual (AV) Company

• One Post Support Mon-Thurs 12 hours per day (48 hours)
• One Post Support Friday-Sunday 12 hours per day (36 hours)

Rate:9AUD/hour

JobSummary

Thisrole ensures client satisfaction by handling post assistance and other relatedconcerns.

KeyResponsibilities

• Troubleshoot and resolve technical issues related to AV equipment and software.
• Respond to support tickets, service calls, and client inquiries in a timely manner.
• Coordinate with installation technicians, engineers, and project managers to resolve post-project issues.
• Schedule and track warranty claims, repairs, and maintenance requests.
• Maintain accurate service records and support logs.
• Ensure all post-support activities meet company quality standards and client expectations.

Qualifications& Skills

·Good to have but okay with minimal experiencesince client will provide script

oExperiencein audio visual support, technical support, or related AV role.

oBasic tointermediate knowledge of AV systems (sound systems, displays, projectors,control systems, conferencing tools).

oFamiliaritywith troubleshooting AV hardware and software.

• Strong communication and Experience
• Ability to explain technical concepts to non-technical users.
• Good organizational and documentation skills.
• Ability to work independently and manage multiple support requests.
• Willingness to provide on-site or remote support as needed.

• Experience supporting live events, corporate AV installations, or commercial projects.
• Knowledge of networked AV systems and basic IT networking.