Packout Technician

Job Description 
The Packout Technician is responsible for carefully packing, moving, cleaning, 
documenting, storing, and returning customers’ personal belongings during restoration and 
remediation projects. This position requires attention to detail, physical stamina, 
organization, and the ability to treat customers’ belongings and homes with care and 
respect.
The Packout Technician works closely with Project Managers, Mitigation Technicians, and 
other team members to ensure content is properly handled throughout the restoration 
process. 

Duties & Responsibilities
• Carefully pack and protect household contents, furniture, personal belongings, and 
other items.
• Label, inventory, photograph, and document contents accurately.
• Load and unload contents from company vehicles and storage areas.
• Transport customers belongings to and from job sites, warehouses, and storage 
facilities.
• Wrap, box, pad, and otherwise protect items to prevent damage during 
transportation and storage.
• Maintain accurate inventory record throughout the pack-out and pack-in process.
• Perform pack-in by returning items to the customer’s property and placing them 
appropriately.
• Follow established procedures for handling damaged, fragile, valuable, or 
sentimental items.
• Communicate professionally and respectfully with customers, coworkers, 
subcontractors, and insurance representatives.
• Complete required paperwork, photographs, inventory documentation, and job 
notes accurately and timely.

Physical Requirements
• Ability to lift and carry items weighing up to 50 pounds or more when necessary.
• Ability to repeatedly bend, stoop, kneel, reach, push, pull, and stand for extended 
periods.
• Ability to work in environments that may be dusty, wet, hot, cold, or otherwise 
affected by property damage.
Qualifications
• Previous experience in restoration, moving, construction, warehouse, contents, or 
general labor is preferred but not required.
• Strong attention to detail and organizational skills.
• Ability to follow instructions and established procedures.
• Professional appearance and customer-service attitude.
• Valid driver’s license with an acceptable driving record, if operating company 
vehicles.

Work Environment 
• Work schedules may vary based on Emergency response needs, project deadlines, 
and customer requirements.
• Occasional evenings, weekends, or after-hours emergency response may be 
required.
• Standard business hours 7 a.m. to 5 p.m. with occasional overtime during 
emergency response events.
• Fast-paced environment supporting emergency restoration and remediation 
operations.