IT Specialty Analyst - Willow
Required skills
- Epic Willow Inpatient
- Epic Willow Ambulatory
- Information Systems
- Healthcare Administration
- Pharmacy
- Clinical Discipline
Nice to have
- application testing
- upgrades
- change management
- incident management
- system optimization
- cross-functional teams
Role summary
Sentara Health is seeking an IT Specialty Analyst for their Willow application team in Norfolk, VA. This role focuses on the day-to-day support, optimization, and enhancement of Epic Willow Inpatient and/or Ambulatory systems. Responsibilities include analyzing pharmacy workflows, implementing system improvements for medication management, evaluating software releases, and ensuring regulatory compliance and patient safety. The analyst will also perform workflow assessments, gather requirements, develop testing plans, and provide application support, incident resolution, and change management. Collaboration with pharmacy leadership, clinicians, and IT teams is essential. A Bachelor's degree in a related field or equivalent experience is required, along with Epic Willow certification and a minimum of 3 years of relevant experience.
City/State
Norfolk, VAWork Shift
First (Days)Overview:
OverviewResponsible for the day-to-day support, optimization, maintenance, and enhancement of Epic Willow applications, including Willow Inpatient and/or Willow Ambulatory systems. Collaborates with pharmacy leadership, clinicians, operational stakeholders, and IT teams to analyze workflows, implement system improvements, and support safe, efficient medication management processes. Evaluates software releases, upgrades, and new functionality to optimize clinical and business outcomes while ensuring regulatory compliance and patient safety. Performs workflow assessments, gathers functional requirements, develops testing plans, and supports implementation of system enhancements. Provides application support, incident resolution, change management, and project coordination while serving as a subject matter expert for Epic Willow applications.
Education
- Bachelor's Degree in Information Systems, Healthcare Administration, Pharmacy, Clinical Discipline, or related field (Required)
- Experience may be considered in lieu of a Bachelor's Degree
Certification/Licensure
- Epic Willow Inpatient and/or Epic Willow Ambulatory Certification (Required)
Experience
- Minimum of 3 years of relevant application support, clinical informatics, healthcare IT, or Epic experience with a Bachelor's Degree
- Minimum of 5 years of relevant experience in lieu of a Bachelor's Degree
- Experience supporting Epic Willow Inpatient and/or Willow Ambulatory applications in a healthcare environment
- Experience analyzing pharmacy workflows and translating business and clinical requirements into system solutions
- Experience with application testing, upgrades, change management, incident management, and system optimization
- Experience collaborating with cross-functional teams, pharmacists, providers, nursing staff, and operational leaders on application enhancements and implementations
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work,Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Originally posted on Himalayas
