Patient Care Coordinator II

About Sentido Health

Sentido Health is a boutique home health solutions company founded on a deeply personal mission — to support medically complex patients and their families with the heartfelt care we'd give our own. We offer the product selection and clinical resources of large national organizations, delivered with the individualized approach only a boutique provider can. We consider our patients family, and our team is built on the belief that every person deserves more than a delivery — they deserve a partner.

The Opportunity

We're not just offering a job — we're offering a meaningful career in a mission-driven environment.

As a Patient Care Coordinator II, you'll be the person who clears the path between a patient and the equipment they need. You'll process and follow up on physician documentation and insurance authorization requirements to support the timely delivery of durable medical equipment and supplies — working directly with physician offices, patients, and authorized caregivers to obtain required paperwork, monitor documentation and authorization status, and provide updates when delays may affect order processing or delivery.

You'll review documentation for completeness, submit authorization requests as assigned, and follow established payer and company requirements, collaborating closely with Intake, Orders, Billing, and other Operations team members to resolve routine account and documentation issues. This is an individual contributor role and does not include staff supervisory or team leadership responsibilities.

What You'll Do

• Process physician documentation requests and follow up with provider offices to obtain required orders, signatures, medical necessity documentation, and other paperwork
• Review incoming physician documentation for completeness and consistency with applicable payer and company requirements; identify missing or incomplete information for follow-up
• Prepare and submit prior authorization requests to Medicaid, commercial insurance plans, and managed care organizations, as assigned
• Monitor authorization status and follow up on pending, denied, or incomplete requests within established timeframes
• Maintain accurate and timely documentation of calls, faxes, follow-up attempts, authorization activity, and other account updates in Brightree and applicable tracking tools
• Monitor assigned work queues and outstanding paperwork reports; prioritize daily work based on established procedures, patient needs, and expected shipment dates
• Contact physician offices, patients, or authorized caregivers to request documentation or provide status updates when paperwork or authorization delays may affect an order
• Communicate documentation or authorization barriers, unusual payer requirements, and delays to the Team Lead or Operations Manager for direction or escalation
• Maintain working knowledge of payer policies, medical necessity guidelines, documentation requirements, and authorization processes relevant to assigned accounts
• Use current department reference guides and established workflows when processing documentation and authorization requests; bring outdated or unclear instructions to the Team Lead's attention
• Collaborate with Intake, Orders, Billing, and Customer Service teams to resolve routine patient account issues and help prevent delays in service
• Accurately update patient conversion information, including conversion date and associated cost, revenue, and profit margin data, when assigned for operational reporting
• Maintain confidentiality and comply with HIPAA, company policies, payer requirements, and established documentation standards
• Meet established productivity, quality, follow-up, and turnaround-time expectations
• Perform other duties as assigned

What You Bring

• Proficient data entry skills with a strong emphasis on record accuracy and completeness
• Effective verbal and written communication skills for professional interaction with patients, team members, and leadership
• Strong attention to detail, particularly when processing orders, verifying insurance, and maintaining patient records
• Time management and task prioritization skills with the ability to multitask in a fast-paced environment
• A collaborative mindset with the ability to work effectively in a team-oriented setting
• Proficiency with computer systems, including Microsoft Office Suite, and healthcare management software
• Problem-solving skills and sound judgment to resolve routine patient and order issues
• A commitment to HIPAA compliance and the protection of patient confidentiality

Education & Experience

Required

• High school diploma or GED
• Minimum of six (6) months of related experience and/or training in a healthcare, customer service, or office administration setting

Preferred

• Three (3) or more years of experience in a healthcare operations, HME/DME, or general healthcare environment
• Experience with Brightree or comparable healthcare management software
• Working knowledge of the insurance verification process across Medicare, Medicaid, and commercial payers
• Familiarity with medical terminology

No licenses or certifications are required for this position.

Why Sentido Health

• Boutique culture: National resources with a personal touch — you're not a number here 
• Mission you’ll feel: Founded by family, for families – the work is genuinely meaningful 
• Comprehensive benefits: Medical, dental, vision, life, accidental, short-term disability, flexible savings account, GAP, and telehealth 
• PTO: 80 to 160 based on tenure 
• 401(k) with matching: 100% match up to 4%, partial match up to 6% 
• Wellness perk: Free gym membership or a $25 monthly stipend if participating gym is unavailable in your area 
• Growth opportunities: Internal development and advancement pathways 
• Competitive pay: $18–$23 per hour, based on experience — because we value your expertise

• Quarterly bonuses: Earn extra based on our company's profitability metrics

Work Environment & Schedule

This is a full-time, on-site position in a professional office environment with a moderate noise level, involving regular interaction with coworkers, leadership, and patients. Standard hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., and some after-hours may be required. No travel is required.

The role is primarily sedentary and involves continuous computer and telephone use for up to 6–8 hours per shift with periodic breaks, along with occasional standing, walking, reaching, and rare light lifting of up to 10 pounds within the office environment. It requires visual acuity sufficient for prolonged screen and document review, and auditory acuity sufficient for telephone conversations and in-person discussions in a moderate-noise environment.

Ready to Make an Impact?

Join a team where your work directly supports medically complex patients and the families who love them. Apply today and take the next step toward a meaningful career with the Sentido family.

Sentido Health participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. Sentido Health is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodation may be provided to qualified individuals with disabilities to perform essential job functions.