Transfer Specialist
Required skills
- Driver's license
- Acceptable driving record
- Basic computer skills
Nice to have
- Courier
- Driver
- Direct customer interaction
Role summary
This role is responsible for the care, removal, and transport of deceased individuals. Key duties include safely driving company vehicles, adhering to legal and company policies for removals, maintaining vehicle cleanliness, and interacting professionally and sensitively with bereaved families. The position requires a high school diploma, a valid driver's license with an acceptable record, and at least one year of experience in a driving or courier role with customer interaction. Basic computer skills, physical stamina for lifting and pushing, and flexibility for varied work schedules including nights, weekends, and holidays are also necessary.
Our associates celebrate lives. We celebrate our associates.
Responsible for the care, removal, and transport of deceased. Safely and courteously, drives company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.JOB RESPONSIBILITIES
Removal
- Safely drives company owned professional vehicles to perform “first call” removals of deceased in accordance with local and state laws as well as company policies and procedures
- Follows processes for chain-of-custody, paperwork, and deceased identification
- Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
- For home removals, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. Follows company procedures in removing soiled garments, bedding, or other materials; leaves a warm and courteous first impression
- Enters deceased event information into proprietary software according to company procedures
- Transports caskets to airports, care centers, or funeral homes; assists with moving caskets
Vehicle Maintenance
- Washes, vacuums, and cleans vehicles ensuring vehicle is presentable
- Fuels vehicles as necessary
- Follows safety guidelines and expenditure processes
- Maintains personal protective and removal supplies in vehicles including cleaning products
- Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection
MINIMUM REQUIREMENTS
Education
- High School Diploma or equivalent
Licenses
- Current state/province issued driver’s license with an acceptable driving record
Experience
- At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred
Knowledge, Skills and Abilities
- Ability work schedule to support business needs including weekends and nights
- Ability to work on-call weekends, nights and holidays rotation
- Ability to lift up to 75 pounds; push/pull up to 200 pounds
- Ability to drive in hazardous, heavy traffic, and weather conditions
- Basic computer skills required
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