Patient Services Specialist / PSS ENT
Required skills
- answering calls
- representing the clinic
- positive, professional attitude
- minimize patient wait times
- first point of contact
- patients
- deliveries
- office personnel
- customer service experience
- retail
Nice to have
- High School Diploma
- equivalent
- medical office reception experience
Role summary
The Wellston ENT Clinic is seeking a full-time, day-shift Patient Service Specialist in Harker Heights, TX. This role is responsible for managing calls, physician schedules, and all incoming/outgoing documents, while ensuring a positive and professional representation of the clinic. Key duties include facilitating a smooth office flow, minimizing patient wait times, and serving as the primary point of contact for patients, deliveries, and staff. The ideal candidate will have previous customer service experience in a retail, business, or office setting. Preferred qualifications include a High School Diploma or equivalent and 1 year of medical office reception experience.
Join our team as a day-shift, full-time, Wellston ENT Clinic Patient Service Specialist in Harker Heights, TX.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Seton Medical Center Harker Heights is an 83-bed acute care hospital offering services such as Cardiology, Emergency Services, and a Level IV Trauma Designated ER, General Surgery, Orthopedic Surgery, Total Joint Replacement, Gastroenterology, Diagnostic Services, and more.
Responsibilities
- Responsible for answering calls, managing physician schedules, managing all incoming/outgoing documents from providers/patients, and representing the clinic with a positive, professional attitude.
- Responsible for ensuring a smooth flow throughout the office and working to minimize patient wait times.
- Also serves as the first point of contact for patients, deliveries, and office personnel.
Qualifications
Job Requirements:
- Previous customer service experience in a retail, business, or office setting.
Preferred Job Requirements:
- High School Diploma or equivalent.
- 1 year of medical office reception experience.
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