Sales Specialist - Patient Support Coordinator (Remote, Telehealth)
Required skills
- fluent English
- spoken and written
- sales
- telesales
- outbound calling
- conversion targets
- persuasive
- consultative communication
- healthcare
- telehealth
Nice to have
- Zoom Phone
- CRM platforms
- EHR systems
Role summary
Shapely is seeking a remote Sales Specialist - Patient Support Coordinator to act as the first point of contact for prospective patients in their telehealth weight loss program. This full-time, contract role involves outbound calling to warm leads, educating them about the program and medication, explaining insurance basics, and converting interest into scheduled appointments. The ideal candidate has proven telesales experience, a consultative communication style, and prior healthcare or patient-facing experience. Responsibilities include managing a lead pipeline, meeting conversion targets, and coordinating with internal teams. The role requires fluent English, resilience, strong organizational skills, and a reliable remote setup, operating on a Pacific Time schedule.
This is a remote position.
Location:Remote (Philippines) · Schedule: Full-time, US Pacific Time (PST) · Compensation: $7–$8 USD per hour (contractor)
About Shapely
Shapely is transforming weight loss care through a physician-led, evidence-based model that makes treatment affordable and accessible. We pair clinical excellence with a seamless integrated app to help patients achieve sustainable, long-lasting results. As we scale across multiple states, we're hiring a Sales Specialist – Patient Support Coordinator to be the first point of contact for prospective patients and guide them into care.
As our Sales Specialist, you'll be the first voice many prospective patients hear. You'll connect with warm leads who have already expressed interest, help them understand our program, answer their questions about eligibility and cost, and convert that interest into a scheduled appointment. It's a consultative, phone-based sales role in a healthcare setting — equal parts persuasion and genuine care.
This is a full-time, remote contractor role on a Pacific Time (PST) schedule, with room to grow and a supportive team behind you.
What You'll Do
1. Outbound Lead Engagement — the core of the role
- Make outbound sales calls and follow-ups to prospective patients who have expressed interest in Shapely.
- Educate leads on our program, our physician-led model, and how GLP-1/GIP weight loss medications work.
- Explain insurance eligibility basics and general coverage considerations to set accurate expectations.
- Guide interested leads through enrollment and schedule their initial appointment.
2. Pipeline & Conversion Management
- Manage your pipeline of leads in the CRM, tracking follow-ups and conversion status.
- Meet or exceed targets for outbound calls, conversions, and scheduled appointments.
- Re-engage warm leads who haven't yet enrolled to answer outstanding questions and move them forward.
3. Cross-Team Coordination
- Partner with our Prior Authorization and Concierge teams to ensure a smooth handoff once a patient enrolls.
- Relay common objections, questions, and friction points to leadership to help refine our messaging and process.
Requirements
Must-Have
- Advanced, fluent English — spoken and written. This is essential for the role. You'll be on the phone every day with patients based in the U.S., so clear, natural, and confident communication is non-negotiable.
- Proven experience in sales, telesales, or outbound calling, with a track record of meeting or exceeding conversion targets.
- A persuasive, consultative communication style that builds trust quickly over the phone.
- Previous experience in a healthcare or telehealth environment, or a similar patient-facing role.
- Knowledge of HIPAA, PHI, and patient privacy (training also provided).
- Comfortable explaining insurance eligibility and medication coverage basics to set accurate expectations.
- Resilient and self-motivated when working through a high-volume outbound pipeline.
- Strong organizational and problem-solving skills, with a friendly, empathetic, customer-first approach.
- A reliable remote setup: stable high-speed internet and a quiet, private space for calls.
- Able to work full-time on Pacific Time (PST) — see schedule below.
- Nice to have: Experience with Zoom Phone, CRM platforms, or EHR systems (training also provided).
Schedule
Full-time,40 hours per week, onPacific Time (PST). Our patient support team operates seven days a week.
Weekday shift:You'll be assigned one of four shift windows (all PST):
- 6:00 AM – 3:00 PM
- 7:00 AM – 4:00 PM
- 8:00 AM – 5:00 PM
- 9:00 AM – 6:00 PM
Saturdays:Weekend coverage rotates across the team, so you can expect an occasional Saturday shift (8:00 AM – 5:00 PM PST).
Sundays:Handled by a dedicated coordinator on a permanent Sunday assignment, so Sundays are not part of the standard weekday rotation.
Benefits
- Pay: $7–$8 USD per hour.
- Contractor role.
- Fully remote.
- Full-time position.
- Career growth and a supportive team culture!
Originally posted on Himalayas
Similar roles
- Physician Assistant / Nurse Practitioner TelehealthShapely · Remote · Remote
- Registered Dietitian (RDN) – Remote Telehealth Weight Loss (U.S. Based)Shapely · Remote · Remote
Sales SpecialistThe Goodyear Tire & Rubber Company · Remote · Remote
Loan Sales SpecialistOneMain Financial · 2775_shepherdsville, KY · Onsite
Digital Sales Specialist - Central LabRoche · Indianapolis - Field, IN · Onsite
Internet Sales Specialist - RideNow SurpriseRideNow Group · Surprise, AZ · Onsite
