Consumer Electronics, Business Solutions, Information Technology, Manufacturing, Office Automation

Field Service Representative 2

Winston Salem, NCOnsiteFull TimeEntry-level (exp-based)$42,100–$54,340 /yrPosted 2 months ago

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Required skills

Sharp equipment
service calls
mechanical adjustments
electronic adjustments
Technical Service Manual
Field Engineering Bulletins
digital line of products
customer relations
parts inventory
inventory control

Nice to have

Technical vocational schooling
electronics
electro-mechanical

Role summary

The Field Service Representative (2) is responsible for maintaining Sharp equipment within a designated territory, ensuring high customer satisfaction through effective communication and maintenance. This role involves independently servicing, installing, maintaining, and repairing Sharp equipment, resolving a high percentage of service calls, and performing mechanical and electronic adjustments. The representative must interpret schematics, troubleshoot electrical issues, manage customer relations, maintain parts inventory with strict control, and complete administrative tasks accurately and on time. Cooperation with colleagues and management to meet branch service goals is essential, along with reporting machine performance issues and actions taken to the Branch Field Service Manager.

Overview

Under the direct supervision of the Branch Field Service Manager, the Field Service Representative (2) is responsible for properly maintaining a territory of Sharp equipment along with maintaining an elevated level of customer satisfaction through proper communications and maintenance of equipment.

Responsibilities

Independently services and maintains a full territory in the installation, maintenance, and repair of Sharp equipment with minimal supervision.

Resolves at least 82% of service calls upon completion of training and territory assignment.

Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.

Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.

Resolves all normal customer relations situations and communicates any unusual customer situations to a higher level.

Maintains parts inventory and achieves exemplary levels of inventory control and usage.

Completes all required administrative functions in an accurate and timely manner.

Cooperates with fellow workers and management to achieve Branch service goals.

Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and reports all actions taken towards resolution.

Performs other duties as prescribed by the Branch Field Service Manager.

Position Requirements

1-3 years of experience copier repair or repair and maintenance of electronic equipment.

High School Diploma or equivalent mandatory.

Technical vocational schooling preferred (electronics or electro-mechanical)

Must possess CompTIA A + certification.

About Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

Employee Perks

Comprehensive, family-friendly healthcare plans (medical, dental, vision).

401k retirement plan with a competitive match and plenty of financial support tools.

Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)

Rewarding and holistic wellness program.

Training, professional development, and mentorship

Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)

Dynamic culture eager to innovate, enhance diversity, and work smarter.

The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Compensation Statement$42,100—$54,340 USD

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.

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