Director, Operations

About Us - Backed by Sycamore Partners, Shields Health Solutions is the leading specialty pharmacy platform partnering with health systems to build and scale integrated pharmacy programs. By embedding clinical teams and leveraging a data-driven model, Shields helps providers expand access to complex therapies, improve patient outcomes, and unlock meaningful new revenue streams. With a national footprint spanning 80+ health systems and 1,000+ care sites, Shields operates at the center of care delivery—bringing a patient-first, operator-led approach to one of healthcare’s fastest-growing segments.

About the Role - We’re seeking a high-impact Director of Operations to lead and scale specialty pharmacy programs within leading health system partners. This is a P&L-owning, operator role at the intersection of healthcare delivery, strategy, and growth—ideal for candidates with consulting, private equity, or investment banking backgrounds who want to drive tangible outcomes.

You will serve as the strategic and operational leader across partner sites—owning performance, developing growth initiatives, and ensuring best-in-class patient care across complex clinical environments.

What You’ll Own

Full P&L ownership across assigned health system partnerships

Lead day-to-day operations, including oversight of in-clinic pharmacy liaison teams across multiple specialties (e.g., oncology, rheumatology, transplant)

Drive strategic growth initiatives—identify opportunities, build business cases, and execute in partnership with health system leadership

Act as a trusted advisor to hospital executives, influencing decisions at the VP level and above

Ensure delivery of exceptional patient outcomes, access, and satisfaction across the specialty pharmacy continuum

Build and execute account plans to expand and optimize partner performance

Lead cross-functional collaboration across clinical, pharmacy, and corporate teams to improve workflows and outcomes

How You’ll Lead

Manage, coach, and develop high-performing, multidisciplinary teams

Create a culture of ownership, accountability, and patient-first thinking

Translate data into action—identify trends, solve problems, and continuously improve operations

Deliver clear, executive-level updates and insights to senior leadership

What We’re Looking For

7+ years of experience, ideally in consulting, private equity, investment banking, or healthcare operations

Bachelor’s Degree (MBA or other advanced degree preferred)

Proven ability to own outcomes in complex, fast-paced environments

Strong track record of leading teams and driving performance against financial and operational KPIs

Highly analytical and data-driven, with experience building business cases and influencing senior stakeholders

Entrepreneurial mindset—comfortable rolling up your sleeves and executing

Excellent communication skills, with experience presenting to executive audiences

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.