Pharmacy Technician Refill Calls
Required skills
- Pharmacy Technician
- specialty medications
- refill process
- outbound calls
- inbound calls
- pharmacy operations
- prescription orders
- claim adjudication
- rejected claims
- Microsoft Office
Nice to have
- CPhT
Role summary
Shields Health Solutions is seeking a Pharmacy Refill Technician to ensure accurate and timely filling of specialty medications. This role involves assisting patients with refills via outbound and inbound calls, processing requests, clarifying prescriptions, coordinating refills, and troubleshooting claim rejections. The position requires strong computer skills, proficiency in Microsoft Office, data entry abilities, and excellent communication and organizational skills. A state-registered Pharmacy Technician credential is required, with CPhT preferred. The role emphasizes compassionate patient assistance and efficient pharmacy operations.
Join our Shields team today!
Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Refill Technician to support the pharmacy team by ensuring accurate, timely filling and delivery of specialty medications. This role includes assisting patients through the refill process, handling both outbound and inbound calls, and helping maintain efficient pharmacy operations.
What You’ll Do:
What You’ll Get:
What You Need:
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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
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Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.