Assistant Account / Operations Manager - Corporate Dining

About the role

Sifted is seeking an Assistant Account Manager - Hospitality & Operations to support our on-site food and hospitality program at Stripe Oyster Point. This role serves as the operational partner to the Account Manager and is responsible for ensuring Sifted's hospitality, service, administrative, and operating standards are consistently executed each day.

The Assistant Account Manager will spend significant time on the floor observing service, supporting and coaching the team, anticipating guest needs, and identifying opportunities to improve the eater experience.

The role also owns key administrative and reporting responsibilities that allow the Account Manager to focus on the client relationship, account strategy, and overall performance.

What you'll be doing

• Hospitality + Service Leadership
• • Maintain a visible leadership presence during daily meal service and reinforce a welcoming, attentive, and polished hospitality experience for Stripe employees and guests.
  • Conduct pre-service walkthroughs to verify cleanliness, food presentation, signage, dish cards, allergen information, uniforms, service flow, and replenishment readiness.
  • Lead pre-service huddles and communicate daily priorities, menu details, dietary considerations, service assignments, and client-specific expectations.
  • Coach hosts and front-of-house team members in real time on guest interaction, attentiveness, body language, presentation, and proactive service.
  • Monitor guest flow, food presentation, replenishment, dining-room conditions, and overall service quality throughout each meal period.
  • Coordinate replenishment, presentation, service timing, and corrective action when food or service standards are not met.
  • Identify and resolve service issues before they become client escalations; communicate recurring or material concerns to the Account Manager.
• Account Management + Administrative Support
• • Serve as the Account Manager's primary operational support and help ensure commitments made to Stripe are executed consistently and on time.
  • Ensure accurate service records are kept, including temperature logs, service flows, daily surveys, waste tracking, and photos are all provided to expected standards.
  • Track upcoming events, activations, service changes, special requests, and client commitments and ensure internal owners are prepared in advance.
  • Maintain organized site SOPs, checklists, calendars, meeting notes, and other account documentation.
  • Support front-of-house supply inventory and ordering and flag operating needs or shortages before they impact service.
• People Management
• • Provide day-to-day direction, coaching, and accountability to hosts and other front-of-house team members.
  • Support onboarding and training for new employees and reinforce Sifted hospitality, operating, safety, and service standards.
  • Help coordinate staffing coverage, breaks, callouts, and day-of schedule adjustments in partnership with the Account Manager.
  • Identify performance or conduct concerns early, document relevant facts, and escalate appropriately to the Account Manager and People Operations.
  • Model professional communication, responsiveness, hospitality, and accountability for the onsite team.
  • Help build a service culture where team members proactively engage eaters, maintain standards without prompting, and take ownership of the guest experience.
• Quality + Safety + Site Operations
• • Reinforce Sifted food safety, allergen, cleanliness, and front-of-house service standards.
  • Confirm required dish cards, allergen information, signage, and service documentation are present and accurate before service opens.
  • Escalate food safety, allergen, injury, or other safety concerns immediately and support completion of required incident documentation.
  • Participate in site audits, training, corrective-action follow-up, and hospitality standard reviews.
  • Support special events, activations, and elevated hospitality experiences, including setup, staffing, execution, and breakdown.
  • Maintain a clean, organized, guest-ready workplace environment from pre-service through close.

Our ideal candidate

• Has 2+ years of experience in hospitality, food service, workplace dining, restaurants, hotels, or a comparable customer-facing environment.
• Has prior lead, supervisor, assistant manager, or team-lead experience; experience coaching service employees is strongly preferred.
• Is hospitality-minded: notices details, anticipates needs, and understands how small service behaviors shape the guest experience.
• Is operationally minded: exhibits strong follow-through, maintains organized systems, and balances floor leadership with administrative responsibilities.
• Is a natural leader: models service standards, delegates effectively, coaches in the moment, and holds others accountable while remaining approachable and supportive.
• Is analytical: can review feedback, counts, participation, and service data and translate trends into practical action.
• Is organized and administratively strong: comfortable maintaining trackers, documentation, schedules, reports, and recurring deadlines.
• Communicates clearly and professionally with clients, team members, culinary partners, and Sifted leadership.
• Is comfortable with Google Workspace, Slack, spreadsheets, and other operating or reporting systems.
• Is energetic, adaptable, detail-oriented, and capable of thriving in a fast-paced, high-visibility environment.

Perks + benefits

• Compensation : starting at $75k-$85k per year + yearly bonus tied to goal achievement
• Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
• 401(k) program available after six months of employment
• Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1.
• Monthly cell phone usage reimbursement
• Free lunch during meal service
• 100% mileage reimbursement
• Opportunities to take on larger roles within our organization + learn with a fast-growing start-up

Eligibility : This position must maintain ServSafe Food Manager certification

Work environment : This position is located within a high-volume corporate cafe and workplace dining environment at Stripe Oyster Point. The role requires regular interaction with clients, eaters, culinary teams, and front-of-house employees.

Physical requirements : This position requires standing and walking for extended periods during service, frequent movement throughout the cafe, and the ability to lift or move equipment and supplies up to 50 lbs.