Manager, Customer Analytics & Insights
Required skills
- Omnichannel performance
- eCommerce
- digital marketing
- actionable insight
- disparate datasets
- advanced analysis projects
- strategic roadmaps
- measurement maturity plans
- interactive insights tools
- Tableau
Nice to have
- database
Role summary
Signet Jewelers, the world's largest retailer of diamond jewelry, is seeking a Manager, Customer Analytics & Insights. This role will provide leadership with ongoing visibility into Omnichannel performance across all brands. The Manager will leverage database, eCommerce, and digital marketing experience to extract actionable insights from disparate datasets, analyze performance, and provide recommendations to drive eCommerce sales. Key responsibilities include leading advanced analytics projects, operationalizing insights through self-serve tools like Tableau, supporting innovation projects (e.g., Marketing Orchestration, Cookieless future), delivering executive stakeholder updates, and acting as an analytics evangelist and coach.
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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!
To provide leadership with ongoing visibility into Omnichannel performance across all logos. The Manager, Omnichannel Analytics accomplishes this by utilizing their database, eCommerce, and digital marketing experience to pull actionable insight out of disparate datasets providing analysis to both what and why it is happening and what we can do about it in order to have a material impact on eCommerce sales and the business at large.Advanced Analytics Projects (30%): Lead advanced analysis projects from initial scoping through delivery to the business, guiding cross-functional collaboration across business users and subject matter experts, and present actionable findings and next steps to stakeholders.
30%
Operationalizing Insights & Capabilities (30%): Generate and manage strategic roadmaps and measurement maturity plans, creating solutions designed to enable the business to ‘self-serve’ through interactive insights tools (such as Tableau).
30%
Innovation Projects (20%): Support a wide range of innovation projects designed to future-proof the business. Examples may include, bringing out-sourced capabilities in-house, onboarding a new analytics solution, testing new Marketing Orchestration tooling, preparing for a Cookieless world, etc.
20%
Ongoing Executive Stakeholder Delivery (10%): Package up critical performance updates to senior executive business stakeholders on a recurring basis, provide monthly/quarterly snapshots regarding customer trends and delivery impact.
10%
Analytics Evangelist and Coaching (10%): Socialize our work-products and present on our capabilities in business-unit breakout sessions to educate the extended team. Identify coaching opportunities for our DAT team members.
10%
