HVAC Field Service Manager
Required skills
- OSHA
- safety standards
- budgeting
- forecasting
- staffing
- expense control
- dispatch
- technicians
- KPIs
- productivity
Nice to have
- WaterFurnace geothermal
- skilled trades
- home service industry
Role summary
Davis Heating, Cooling, Plumbing & Electric is seeking a Field Service Manager in Lynchburg, VA. This role involves leading, coaching, and developing a team of technicians, overseeing daily field service operations, managing KPIs, and ensuring customer satisfaction. The ideal candidate will have strong operational and problem-solving skills, experience managing performance metrics, and a safety-focused mindset with knowledge of OSHA standards. Responsibilities include recruiting, hiring, onboarding, and training technicians, as well as assisting with budgeting and expense control. A valid driver's license and clean driving record are required. This is a full-time, onsite position.
Field Service Manager
Davis Heating, Cooling, Plumbing & Electric - Lynchburg, VA
At Davis Heating, Cooling, Plumbing & Electric, we believe great service starts with great people. For over 79 years, we’ve built our reputation on integrity, craftsmanship, and treating people the right way, including our team.
If you’re looking for a place where your work matters, where you can grow professionally, and where you’re supported by a strong team, you may have found your home at Davis.
We’re always looking for motivated individuals who want to build a long-term career in the skilled trades or home service industry.
What You’ll Do
- Lead, coach, and develop the team.
- Oversee daily field service operations
- Enter daily huddle number (includes: sales, sold hour, MTD, TGLS, & HG sold)
- Navigate customer complaints/concerns to reach an agreement/understanding.
- Gather equipment/materials needed for Installs- for installers to be able to gather & go.
- Answer questions regarding WaterFurnace geothermal ( as best as possible) for customers and sales people.
- Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
- Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
- Set clear expectations and hold the team accountable for results
- Recruit, interview, hire, and onboard technicians
- Identify training needs and help technicians continue developing their skills
- Ensure OSHA, safety, and company standards are followed
- Assist with budgeting, forecasting, staffing, and controlling service-related expenses
- Partner with dispatch, sales, technicians, and leadership to improve operations
- Identify problems quickly and implement solutions
- Build a positive, accountable, high-performing service team
What We’re Looking For
- Deep expertise in residential HVAC, Plumbing, or Electrical service work
- Strong operational and problem-solving skills
- Comfortable managing KPIs, productivity, revenue, and service performance
- Ability to handle customer escalations and high-pressure situations
- Strong communication and leadership skills
- Safety-focused with knowledge of OSHA and field safety requirements
- Valid driver's license and clean driving record
Why Davis Heating, Cooling, Plumbing & Electric?
- Health, dental, and vision insurance
- 401(k) with company match
- Paid vacation, sick, and personal days
- Paid training and ongoing education
- Growth opportunities
- Parental leave
- Short-term and long-term disability
- Company-paid life insurance
- Friends and family discounts on services
- Year-round work
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